BPO/Telecaller Jobs Opening in Farmaglobalstaffing at Himayath Nagar, Hyderabad
Job Description
Job Summary:
The BPO/Telecaller is responsible for handling outbound and/or inbound calls to communicate with customers or clients for support, sales, follow-ups, or surveys. The role is crucial in ensuring customer satisfaction, resolving queries, and achieving performance targets related to calls and conversions.
Working in a BPO (Business Process Outsourcing) environment requires excellent communication skills, patience, and a customer-first approach. Telecallers may work in various domains such as customer service, lead generation, collections, technical support, or telesales.
Key Responsibilities:
1. Outbound Calling:
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Make outbound calls to potential or existing customers to inform them about products, services, offers, or campaigns.
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Explain product features and benefits in a clear and persuasive manner.
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Follow call scripts and handle objections with confidence.
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Conduct surveys, collect feedback, or set up appointments depending on the campaign.
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Maintain records of conversations, leads, and outcomes using CRM tools.
2. Inbound Call Handling:
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Answer incoming calls from customers and respond to inquiries related to orders, billing, complaints, or technical issues.
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Provide accurate and relevant information in a professional and courteous manner.
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Resolve customer issues or escalate them to the relevant department when needed.
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Record details of calls, issues, and resolutions for future reference.
3. Customer Relationship Management:
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Build and maintain good rapport with customers through professional interaction.
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Understand customer needs and provide appropriate solutions or product recommendations.
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Follow up with customers on unresolved queries or to confirm service delivery.
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Ensure high levels of customer satisfaction by maintaining quality standards.
4. Sales and Lead Conversion:
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Convert potential leads into confirmed customers through convincing and informed conversations.
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Meet or exceed daily, weekly, and monthly sales targets.
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Cross-sell or up-sell related products or services when appropriate.
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Share promotional material or digital catalogs via email, SMS, or WhatsApp when required.
5. Documentation and Reporting:
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Accurately log all call details, including contact information, feedback, call status, and next steps.
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Submit daily or weekly reports on call volume, conversion, or query resolution as per management guidelines.
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Keep track of follow-up schedules and customer communication history.
More information about this BPO/Telecaller Job
Please go through the below FAQs to get all answers related to the given BPO/Telecaller job
- What are the job requirements to apply for this BPO/Telecaller job position?
- Ans: A candidate must have a minimum of 0 to 1 year experience as an BPO/Telecaller
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA
- What are the salary requirements for this job?
- Ans: The salary range is between 12000 and 18000 Monthly. The Salary will depend on the interview. This BPO/Telecaller is a Full Time in Hyderabad.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This BPO/Telecaller is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the BPO/Telecaller position?
- Ans: There are immediate 1 job openings for BPO/Telecaller in our Organisation.
Job Particulars
About Company
Hyderabad 
Freshers 
Salary not disclosed 
Diploma, B.Com, BA, BSc, 12th Pass (HSE)
Hyderabad
Freshers
Salary not disclosed
B.Com(International Business, Logistics and Supply Chain Management, Management, Management & Finance, Service Industry Management), BA(Communication and Media Studies, Creative Writing, Education), BBA/BBM, BCA, BE/B.Tech(Computer Science and Applied Mathematics (CSAM), Computer Science and Design (CSD), Computer Science and Social Sciences (CSSS), Computer Science and Biosciences (CSB), Computer Science and Artificial Intelligence (CSAI), Electronics and VLSI Engineering (EVE), Electronics and Biomedical Engineering), BSc(Conservation Science, Information Systems, Information Technology, Physics with Electronics)
Hyderabad
Freshers
Salary not disclosed
Diploma, BA, 12th Pass (HSE)
Hyderabad
Freshers
Salary not disclosed
B.Com, BA, 12th Pass (HSE), Other Graduate
Hyderabad, Bangalore, Pune
3 to 3+ Years
Salary not disclosed
B.Com, BA, BBA/BBM, BCA
Hyderabad
Freshers
Salary not disclosed
Diploma, BA, 12th Pass (HSE)
Hyderabad
1 to 3 Years
Salary not disclosed
Diploma, B.Com, BA, BBA/BBM, 12th Pass (HSE)
Hyderabad
Freshers
Salary not disclosed
Diploma, BA
Hyderabad
Freshers
Salary not disclosed
B.Com, BA, BE/B.Tech
Hyderabad, Delhi, Pune
Freshers
Salary not disclosed
Diploma, BA, 12th Pass (HSE)
Hyderabad, Gurgaon, Noida
3 to 3+ Years
Salary not disclosed
12th Pass (HSE)
Hyderabad
Freshers
Salary not disclosed
12th Pass (HSE)
Hyderabad, Pune, Kolkata
3 to 3+ Years
Salary not disclosed
12th Pass (HSE)
Hyderabad, Ahmedabad, Bangalore
3 to 3+ Years
Salary not disclosed
12th Pass (HSE)
Hyderabad
Freshers
Salary not disclosed
10th Pass (SSC)
Hyderabad
0 to 1 Years
Salary not disclosed
12th Pass (HSE)
Hyderabad
Freshers
Salary not disclosed
10th Pass (SSC), 12th Pass (HSE)
Hyderabad
Freshers
Salary not disclosed
Diploma, 10th Pass (SSC), 12th Pass (HSE)
Hyderabad
Freshers
Salary not disclosed
10th Pass (SSC) 
