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BPO/Telecaller Jobs Opening in Fly Fusion at Alipore, Ballygunge, E M Bypass, Kolkata

BPO/Telecaller

Fly Fusion
experience-icon 0 Years
salary-icon 5000 - 15000 Monthly
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Posted: 16 Feb 24

Job Description

Role And Responsibilities:-
Answering phones and explaining the product and services offered by the company.
Building and maintaining profitable relationships with key customers.
Calling active and budding clients to encourage the purchase of items.
Maintain a positive attitude focused on customer satisfaction.
A team player with leadership skills.
Excellent communication, interpersonal, and organizational skills with a high productivity rate.
Superior product knowledge.
Responsible for making outbound calls and regular follow-up on calls/leads assigned.
Proficient in all Microsoft applications.
Answering inbound calls /customer queries related to our services.
Understanding key customer individual needs and addressing these.
Exceptional customer service skills.
Expanding the customer base by upselling and cross-selling.
Conducting each of your functions with the utmost respect, regardless of others' dispositions.
Keep records of calls.
Keeping customers updated on the latest products in order to increase sales.
Contacting potential or existing customers to inform them about a product or service using scripts. 
Superb interpersonal, research, and record-keeping skills.
Handling Inbound and Outbound calls, following up on Enquiry, and database
Resolving customer complaints quickly and efficiently.
Addressing clients' uncertainties, grievances, and suggestions on time.
Obtaining and updating lists of individuals' contact details.
Requires patience, persuasiveness, and persistence. 
Attending regular team meetings to clarify progress and performance-related expectations.
Answering questions about products or the company. 
Most importantly, tele calling is all about building repeat business through good customer relations
Capacity to receive critique without internalizing it.
Noting important details of each conversation.
Communicating verbal acceptances of offers to our sales team for closing.
Superb verbal communication.
Asking questions to the customer and understanding their specifications.
Overseeing the relationship with customers handled by your team.
Building and maintaining profitable relationships with key customers.
Calling active and budding clients to encourage the purchase of items.
Maintain a positive attitude focused on customer satisfaction.
Excellent communication, interpersonal, and organizational skills with a high productivity rate.
A team player with leadership skills.
It's also important to have excellent communication and typing skills, alongside the ability to perform in an office setting. 
Superior product knowledge.
Maintaining the database of customers on a regular basis.
Responsible for making outbound calls and regular follow-up on calls/leads assigned.
Proficient in all Microsoft applications.
Taking and processing product orders in a professional manner.


More information about this BPO/Telecaller Job

Please go through the below FAQs to get all answers related to the given BPO/Telecaller job

  1. What are the job requirements to apply for this BPO/Telecaller job position?
    • Ans: A candidate must have a minimum of fresher as an BPO/Telecaller

  2. What is the qualification for this job?
    • Ans: The candidate can be a Graduate from any of the following: Diploma, BA, 12th Pass (HSE)

  3. What are the salary requirements for this job?
    • Ans: The salary range is between 5000 and 15000 Monthly. The Salary will depend on the interview. This BPO/Telecaller is a Full Time in Kolkata.

  4. What is the hiring Process of this job?
    • Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.

  5. This BPO/Telecaller is a work from home job?
    • Ans: No ,its not a Work from Home Job.

  6. How many job vacancies are opening for the BPO/Telecaller position?
    • Ans: There are immediate 1 job openings for BPO/Telecaller in our Organisation.

Job Particulars

Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id2251579
Locality Address Alipore , Ballygunge , E M Bypass , Garia , Jadavpur
Country India

About Company

At Fly Fusion, we provide digital marketing and web development solutions for businesses and organizations. As our work process involves client’s personal information, we would like to share our ‘privacy policy’ so you can entrust your personal data after satisfying your queries. 

In this segment, we are covering the personal data we gather about you, how we use it, how we share it, your rights and options, and how to get in touch with us about our privacy practices. The right to object to some of our uses of your Personal Data is one of the rights you have as a data subject that are also outlined in this Policy. At Fly Fusion, we are committed to protect the confidentiality of your personal information as well as your privacy. 

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