BPO/Telecaller Jobs Opening in HRH NEXT at R S Puram, Coimbatore

Key Responsibilities and Summary:

•        Managing Inbound and/or outbound calls

•        Following various communication scripts when speaking to a customer;

•        Identifying customer needs, answering questions and providing solutions/alternatives to issues;

•        Upselling products and services wherever possible;

•        Building sustainable customer relationships;

•        Keeping records of all conversations organized;

•        Building product knowledge; and improving performance and achieve targets.

•        Maintaining and improving quality results by adhering to standards and guidelines.

•        Detail-oriented: Agents must listen carefully to customers and be able to pick up on small details to provide accurate responses to customers.

•        Organized: Agents need to be able to access CRM systems and track recorded conversations while speaking to customers.

•        Flexible: Agents have to be able to adapt to unique customer queries and situations.

•        Friendly/empathetic: Agents need to be able to understand a situation from a customer's perspective and have a positive attitude toward people, even when dealing with difficult problems.

•        Calm under pressure: Agents may have to handle hundreds of customer calls each day. They should be able to maintain composure in stressful situations.

•        Effective communicator: Agents need great verbal/written skills to effectively communicate with customers.

•        Professional: Agents must be able to apply professional behaviour with colleagues and customers to quickly and effectively resolve issues and improve customer satisfaction.

Desired Candidate Profile 

·         Candidates who are Fresher/Recent Graduates/Candidates with relevant experience can apply

·         Fluency in communication(English/Malayalam)

·         Familiar with MS Office Tools

·         Have a good attitude - should be committed to the work

·         Can-do attitude with ability to manage multiple tasks in tight timeline frames.

·         Ability to work independently with strong attention to detail and quality.

·         Must be patient and a good listener to answer customer query and concerns.

·         Excellent customer handling and customer engagement skills.

1. What are the job requirements to apply for this BPO/Telecaller job position?
   
   • Ans: A candidate must have a minimum of fresher as an BPO/Telecaller


2. What are the salary requirements for this job?
   
   • Ans: The salary range is between 10000 and 14000 Monthly. The Salary will depend on the interview. This BPO/Telecaller is a Full Time in Coimbatore.
   
   
3. What is the hiring Process of this job?
   
   • Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
   
   
4. This BPO/Telecaller is a work from home job?
   • Ans: No ,its not a Work from Home Job.
   
   
5. How many job vacancies are opening for the BPO/Telecaller position?
   
   • Ans: There are immediate 1 job openings for BPO/Telecaller in our Organisation.