BPO Telecaller

IBV Technologies

0 Years

15000 - 20000 Monthly

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Posted: 15 May 25

Job Description

Good communication skills. A BPO telecaller handles both inbound and outbound calls, providing customer support, generating leads, and making sales. They also manage client interactions, record details, and meet call volume targets. Essentially, they are the voice of the BPO company to customers.

Key Responsibilities:

1. Handling Inbound and Outbound Calls:

Make outbound calls to potential or existing customers to promote products, gather feedback, or generate leads.
Handle inbound calls related to customer queries, complaints, orders, billing, or service requests.
Provide accurate, valid, and complete information to customers using appropriate methods and tools.
Transfer calls to the appropriate department or escalate unresolved issues when necessary.

2. Customer Service and Support:

Respond promptly and professionally to customer inquiries, ensuring resolution on the first call whenever possible.
Record customer issues and update internal systems with detailed notes after each interaction.
Follow communication scripts, policies, and procedures to maintain consistent service quality.
Calmly handle irate or frustrated customers and work toward a satisfactory resolution.

3. Sales and Lead Generation (if applicable):

Promote products or services to potential customers via outbound calls.
Explain product features, benefits, and pricing clearly and persuasively.
Meet daily or weekly targets for sales, conversions, or leads as per campaign requirements.
Follow up with interested customers and maintain an updated sales pipeline.

4. Documentation and Reporting:

Maintain accurate call records, customer profiles, and transaction logs in the CRM or internal systems.
Report recurring issues or customer feedback to supervisors for process improvement.
Submit daily call reports, performance summaries, or sales logs as per company standards.

5. Process Adherence and Quality Compliance:

Comply with company policies, scripts, and protocols for call handling and data management.
Participate in quality audits and accept feedback for performance improvement.
Adhere to data privacy, confidentiality, and security guidelines during all interactions.
Stay updated with product knowledge, process changes, and technical support tools.

More information about this BPO Telecaller Job

Please go through the below FAQs to get all answers related to the given BPO Telecaller job

What are the job requirements to apply for this BPO Telecaller job position?
- Ans: A candidate must have a minimum of fresher as an BPO Telecaller

What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, BA, 12th Pass (HSE)
What are the salary requirements for this job?
- Ans: The salary range is between 15000 and 20000 Monthly. The Salary will depend on the interview. This BPO Telecaller is a Full Time in Jaipur.
What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
This BPO Telecaller is a work from home job?
- Ans: No ,its not a Work from Home Job.
How many job vacancies are opening for the BPO Telecaller position?
- Ans: There are immediate 1 job openings for BPO Telecaller in our Organisation.