BPO/Telecaller Jobs Opening in Inforce Technologies & Solutions at Anna Nagar, Chennai

Responsibilities

Customer Service: Providing excellent customer support via various channels such as phone, email, chat, or social media. This might involve handling inquiries, resolving issues, or providing product/service information.

Data Entry and Processing: Inputting, updating, and maintaining data in databases or systems accurately and efficiently. This could include tasks like data validation, data cleansing, or data analysis.

Technical Support: Assisting customers with technical issues related to products or services. This might involve troubleshooting software or hardware problems, providing guidance on using applications, or escalating issues to higher-level support teams.

Sales and Telemarketing: Making outbound calls to prospective customers to promote products or services, generate leads, or conduct sales transactions. This could also involve upselling or cross-selling additional products or services.

Back-office Operations: Performing various administrative tasks such as document processing, order processing, billing, invoicing, or inventory management. This could also include tasks related to HR, finance, or procurement.

Quality Assurance: Monitoring and evaluating the quality of interactions (e.g., calls, emails, chats) between employees and customers to ensure adherence to company standards and procedures. Providing feedback and coaching to improve performance.

Benefits

Increment after 3 months.

Additional incentives performance.