BPO Telecaller Jobs Opening in VGM Consultants pvt ltd at Electronic City, Bangalore
BPO Telecaller
Job Description
Job Summary:
We are looking for enthusiastic and customer-focused BPO Telecaller to join our team. As a Telecaller in a Business Process Outsourcing (BPO) environment, you will be responsible for handling inbound and/or outbound calls related to customer service, product support, sales, or lead generation. The role requires excellent communication skills, patience, and the ability to handle customer queries and objections professionally.
This is an ideal opportunity for individuals seeking to build a career in customer service, telesales, or voice process roles in a fast-paced call center environment.
Key Responsibilities:
1. Customer Interaction
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Make outbound calls or attend incoming calls to/from customers based on the campaign or process requirements.
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Respond promptly and professionally to customer inquiries, complaints, or support requests.
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Handle customer queries with clarity, empathy, and efficiency to ensure high satisfaction.
2. Process Adherence
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Follow calling scripts and process guidelines during customer interaction.
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Ensure all interactions comply with quality and data privacy standards.
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Maintain accurate call logs, update CRM systems or internal records after each conversation.
3. Lead Generation / Sales (if applicable)
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Call prospective customers to explain product features, pricing, and benefits.
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Convince customers to buy services/products or schedule follow-up appointments.
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Handle objections and close sales over the phone where applicable.
4. Escalations and Support
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Identify and escalate priority issues to supervisors or relevant departments when needed.
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Assist in resolving basic technical, billing, or account-related issues (in support-based roles).
5. Reporting and Documentation
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Record feedback from calls, note customer preferences, and log call outcomes.
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Submit daily, weekly, or monthly call reports as per team norms.
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Track and follow up on leads or pending customer queries.
Required Skills:
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Excellent communication in English and/or regional languages (e.g., Hindi, Tamil, Telugu, Kannada, Bengali, etc.)
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Basic computer knowledge (typing, MS Excel, CRM systems)
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Confidence in speaking over the phone and handling various customer types
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Ability to understand customer needs and provide appropriate solutions
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Active listening and objection-handling skills
More information about this BPO Telecaller Job
Please go through the below FAQs to get all answers related to the given BPO Telecaller job
- What are the job requirements to apply for this BPO Telecaller job position?
- Ans: A candidate must have a minimum of fresher as an BPO Telecaller
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)
- What are the salary requirements for this job?
- Ans: The salary range is between 13000 and 15000 Monthly. The Salary will depend on the interview. This BPO Telecaller is a Full Time in Bangalore.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This BPO Telecaller is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the BPO Telecaller position?
- Ans: There are immediate 1 job openings for BPO Telecaller in our Organisation.
Job Particulars
About Company
Bangalore 
Freshers 
Salary not disclosed 
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE) 
