BPO/Telecaller Jobs Opening in YUVADREAMSJOB at Thane, Mumbai
BPO/Telecaller
Job Description
Job Summary:
A BPO/Telecaller is responsible for handling incoming or outgoing customer calls, offering support, resolving issues, promoting products or services, and ensuring client satisfaction. Working in a Business Process Outsourcing (BPO) environment, the Telecaller communicates with clients or customers over the phone, email, or chat, depending on the process type.
This role may include both inbound (customer service or support) and outbound (sales or collections) processes. A Telecaller is expected to follow communication scripts, maintain professionalism, update databases, and achieve performance targets.
Key Responsibilities:
1. Inbound Calling (Customer Support):
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Answer incoming calls from customers or clients regarding products, services, orders, billing, or technical issues.
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Provide accurate and timely information, assistance, or resolution.
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Log every interaction into the CRM or ticketing system.
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Escalate complex or unresolved issues to the appropriate department or supervisor.
2. Outbound Calling (Sales, Surveys, Collections):
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Call potential or existing customers to inform them about new products, promotions, or services.
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Generate leads, book appointments, or conduct surveys.
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Persuade customers to buy products or services using sales skills.
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Follow up with customers who expressed interest or require further engagement.
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Collect outstanding dues in collection processes, maintaining professionalism and empathy.
3. Customer Engagement & Relationship Management:
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Build and maintain positive relationships with customers by delivering excellent service.
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Understand customer needs and tailor solutions accordingly.
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Handle irate or difficult customers with patience, empathy, and problem-solving skills.
4. Data Entry & Record Keeping:
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Accurately update customer records, call logs, outcomes, and comments in internal systems.
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Maintain confidentiality and integrity of customer data as per company policy and data protection regulations.
5. Adherence to Process Guidelines:
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Follow the call script and company SOPs for communication and interaction.
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Meet assigned KPIs such as call handling time, customer satisfaction, quality assurance scores, or conversion rates.
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Participate in training programs to stay updated with process changes, product knowledge, and quality standards.
More information about this BPO/Telecaller Job
Please go through the below FAQs to get all answers related to the given BPO/Telecaller job
- What are the job requirements to apply for this BPO/Telecaller job position?
- Ans: A candidate must have a minimum of fresher as an BPO/Telecaller
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, BA, 12th Pass (HSE)
- What are the salary requirements for this job?
- Ans: The salary range is between 15000 and 20000 Monthly. The Salary will depend on the interview. This BPO/Telecaller is a Full Time in Mumbai.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This BPO/Telecaller is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the BPO/Telecaller position?
- Ans: There are immediate 1 job openings for BPO/Telecaller in our Organisation.
Job Particulars
About Company
Mumbai 
Freshers 
Salary not disclosed 
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Mumbai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
Diploma, 10th Pass (SSC), 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE) 
