BPO / Telecaller Jobs - Pune - ITech Indiana System Pvt Ltd

Job Description

The role will be to work with a database of clients that are a mixture of existing, dormant and new contacts and get involved in all aspects of the sales process including building and maintaining your own business pipeline selling Software. Campaign type and duration will vary depending on client requirements. Full training is given for all new client campaigns and top up training is given on longstanding campaigns, full support is also available.

Responsibilities

• Make telephone calls to prospects
  
• Keep accurate and detailed records of calls made and results achieved
  
• Understand and manage personal performance on a daily basis
  
• Demonstrate a thorough understanding of our clients products and services and the objectives of specific campaigns
  
• Maintain confidentiality
  
• Act as a representative of the client and represent their interests at all times
  
• Use company script guidelines appropriately and follow detailed briefs to conduct calls
  
• Provide feedback and input to script and copy development
  
• Record details of opportunities and lead notes
  

Candidate requirement

• Outbound calling or customer service experience
  
• Excellent communication skills and strong telephone manner
  
• Proven track record in a sales environment
  
• Good attention to detail
  
• Computer literate and experience in database navigation
  
• Knowledge of the IT industry an advantage
  
• Ability to write detailed follow up notes for business reporting
  
• Mature attitude with a capability to discuss business issues
  
• Confident, self-motivated and commission driven
  
• Friendly personality and team player
  
• Freshers are also welcome
  
• Female candidate preferred