BPO Voice Process Executive Jobs Opening in A Leading Telecom Company at Bhandup, Mumbai
BPO Voice Process Executive
Job Description
Job Summary
We are hiring dynamic and enthusiastic Voice Process Executives for our BPO team. The candidate will be responsible for handling customer calls — inbound or outbound — and providing exceptional customer support, resolving queries, or generating leads, depending on the assigned process.
This role requires strong communication skills, patience, and a customer-first mindset. The ideal candidate will be able to handle high call volumes professionally while maintaining call quality and meeting individual and team KPIs.
This opportunity is ideal for freshers looking to start a career in the BPO industry as well as experienced candidates who want to grow in customer service, technical support, or telesales.
Key Responsibilities
Inbound Voice Process
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Answer incoming calls professionally and promptly from customers or clients.
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Listen to customer issues and provide accurate information, solutions, or escalation.
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Handle complaints, service issues, order status, or support queries as per company standards.
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Record call details, feedback, and interaction history in the CRM system.
Outbound Voice Process
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Make outbound calls to customers for feedback, sales, appointment setting, or collections.
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Explain products, services, or offers clearly and persuasively.
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Generate leads or convert sales as per targets assigned.
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Update call status and outcomes after each interaction.
Blended Process (Inbound + Outbound)
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Handle both incoming and outgoing calls depending on the business requirement.
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Manage real-time queues, follow-ups, and call-backs as required.
Daily Duties
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Achieve daily call targets (number of calls, talk time, resolution rate).
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Follow call scripts and maintain professional telephone etiquette.
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Stay updated on process/product knowledge and customer handling techniques.
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Adhere to call quality, compliance, and performance standards set by the company.
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Collaborate with team members and support other functions when required.
More information about this BPO Voice Process Executive Job
Please go through the below FAQs to get all answers related to the given BPO Voice Process Executive job
- What are the job requirements to apply for this BPO Voice Process Executive job position?
- Ans: A candidate must have a minimum of 0 to 1 year experience as an BPO Voice Process Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BSc, 12th Pass (HSE)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This BPO Voice Process Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the BPO Voice Process Executive position?
- Ans: There are immediate 1 job openings for BPO Voice Process Executive in our Organisation.
Job Particulars
About Company
A Domestic BPO having it’s setup nationwide.
As far as Mumbai is concerned, our centers located in Bhandup.
Staff strength of Bhandup center is nearly 1700 with many new portfolios coming in.
we recruit Tele calling Agents every month for various portfolios from Banking, NBFCs, Telecom & so on.
There is a number of separate incentive slabs as well through which they can make extra money. And all staff are covered under PF & ESI facility.
Mumbai 
Freshers 
Salary not disclosed 
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE) 
