BPO Voice Process Executive Jobs Opening in Spancore technology at 100 Feet Road, Avinashi Road, Ganapathy, Coimbatore
BPO Voice Process Executive
Spancore technology
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Posted: 13 Mar 25
Job Description
Job Overview
A BPO Voice Process Executive is responsible for handling inbound and outbound calls to assist customers, resolve queries, and promote products/services. This role requires excellent communication skills, active listening, and the ability to handle customer interactions professionally.
Key Responsibilities
1. Inbound & Outbound Calling
- Answer incoming customer calls and address inquiries or complaints.
- Make outbound calls to follow up with customers, conduct surveys, or generate sales.
- Provide accurate information about products, services, or company policies.
2. Customer Service & Query Resolution
- Assist customers with billing, technical support, orders, and account-related issues.
- Escalate complex queries to the appropriate department for resolution.
- Maintain professionalism and empathy during customer interactions.
3. Sales & Lead Generation (For Outbound Process)
- Promote and upsell products or services based on customer needs.
- Convert leads into sales by explaining benefits and offers.
- Maintain follow-ups with potential customers to close deals.
4. Data Entry & CRM Management
- Update and maintain customer details in the company database.
- Log call details, feedback, and outcomes for future reference.
- Generate daily reports on call performance and resolutions.
5. Compliance & Quality Assurance
- Follow company policies and scripts to ensure consistent service delivery.
- Adhere to data security, confidentiality, and customer service guidelines.
- Meet performance targets, including call handling time and customer satisfaction scores.
More information about this BPO Voice Process Executive Job
Please go through the below FAQs to get all answers related to the given BPO Voice Process Executive job
- What are the job requirements to apply for this BPO Voice Process Executive job position?
- Ans: A candidate must have a minimum of fresher as an BPO Voice Process Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)
- What are the salary requirements for this job?
- Ans: The salary range is between 10000 and 15000 Monthly. The Salary will depend on the interview. This BPO Voice Process Executive is a Full Time in Coimbatore.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This BPO Voice Process Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the BPO Voice Process Executive position?
- Ans: There are immediate 1 job openings for BPO Voice Process Executive in our Organisation.
Job Particulars
Role bpo telecaller
Education 12th Pass (HSE)
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id2636440
Job Category BPO
Locality Address 100 Feet Road, Avinashi Road, Ganapathy, Peelamedu, R S Puram
State Tamil Nadu
Country India
About Company
Spancore technology
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