BPO Voice Process Executive Jobs Opening in Spancore technology at 100 Feet Road, Avinashi Road, Ganapathy, Coimbatore
BPO Voice Process Executive
Job Description
We Are Hiring – BPO Voice Process Executive
Work Location: Gandhipuram, Coimbatore
Key Responsibilities
1. Customer Interaction – Inbound Process
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Answer incoming calls from customers in a timely and professional manner.
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Listen carefully to understand the customer’s query or concern.
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Provide accurate information about products, services, and policies.
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Log and document customer interactions in the company’s CRM system.
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Escalate complex queries to senior team members or relevant departments.
2. Customer Interaction – Outbound Process
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Make outbound calls to customers for sales, service updates, payment reminders, feedback collection, or follow-ups.
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Pitch company products or services in a persuasive but ethical manner.
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Generate leads and schedule appointments for the sales team where required.
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Conduct telephonic surveys to collect market or customer data.
3. Issue Resolution
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Troubleshoot customer issues by providing step-by-step solutions.
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Offer alternative solutions if the initial resolution is not feasible.
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Ensure problems are resolved within the agreed service level agreements (SLAs).
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Follow up with customers to confirm issue resolution.
4. Data Entry and Documentation
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Record all call details, feedback, and outcomes accurately in the system.
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Maintain call logs and prepare daily, weekly, or monthly reports.
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Update customer profiles with the latest information.
5. Quality and Compliance
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Adhere to company call scripts and communication guidelines.
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Follow compliance protocols, including data protection and privacy regulations.
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Maintain a professional tone and demeanor, even in challenging situations.
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Meet or exceed call quality benchmarks set by the company.
6. Performance Targets
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Achieve daily/weekly/monthly targets for call volume, sales conversion, or customer satisfaction scores.
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Participate in team huddles and performance review sessions.
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Work towards continuous improvement in call handling time and resolution rate.
More information about this BPO Voice Process Executive Job
Please go through the below FAQs to get all answers related to the given BPO Voice Process Executive job
- What are the job requirements to apply for this BPO Voice Process Executive job position?
- Ans: A candidate must have a minimum of fresher as an BPO Voice Process Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This BPO Voice Process Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the BPO Voice Process Executive position?
- Ans: There are immediate 1 job openings for BPO Voice Process Executive in our Organisation.
Job Particulars
About Company
Coimbatore 
0 to 3+ Years 
Salary not disclosed 
12th Pass (HSE)
Coimbatore
0 to 3+ Years
Salary not disclosed
10th Pass (SSC), 12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
0 to 3+ Years
Salary not disclosed
Diploma, BA, 10th Pass (SSC), 12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
0 to 3+ Years
Salary not disclosed
BA, 10th Pass (SSC), 12th Pass (HSE)
Coimbatore
0 to 2 Years
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
BA, 12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
0 to 2 Years
Salary not disclosed
B.Com, BA, BCA, 12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
10th Pass (SSC), 12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE) 
