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BPO Voice Process Executive Jobs Opening in SR universe tech at Sholinganallur, Mount Road, Thuraipakkam, Chennai

BPO Voice Process Executive

SR universe tech
experience-icon 0 Years
salary-icon 11000 - 20000 Monthly
qualification-icon BA
location-icon Chennai
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Posted: 02 Jun 25
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Job Description

Dear Freshers,
We’re hiring for BPO Voice Process Executive in Chennai—perfect for both freshers and experienced candidates!
Position: BPO Voice Process Executive
Location: Chennai
Eligibility: Any Graduate
Languages Required: Hindi, Tamil, Malayalam, Telugu, or Kannada
Skills Needed: Strong communication in English + one regional language (listed above)
Shift Flexibility: Day/Night shifts available
Why Join Us?
✔ Competitive salary
✔ Career growth opportunities
✔ Supportive work culture
✔ Training & skill development
Ready to take the next step? Send your resume to
Help us spread the word—tag or share with someone looking for opportunities!

Job Types: Full-time, Permanent, Fresher

Pay: ₹11,000.00 - ₹20,000.00 per month

Benefits:
Provident Fund

Schedule:
Day shift
Morning shift
Rotational shift

Supplemental Pay:
Overtime pay

Language:
English (Preferred)

Work Location: In person

Key Responsibilities:

1. Customer Interaction (Inbound or Outbound):

  • Handle a high volume of incoming/outgoing calls from customers in a professional and courteous manner.

  • Understand and assess customer needs or complaints, and provide accurate and timely responses.

  • For outbound processes: make cold or warm calls to prospective customers to promote products, services, or resolve issues.

2. Call Handling & Resolution:

  • Maintain call quality as per company standards, ensuring proper greeting, listening, empathy, and resolution.

  • Escalate unresolved issues to supervisors or relevant departments.

  • Ensure complete follow-through of customer queries from initiation to resolution.

3. Process Compliance:

  • Follow communication scripts, call flow processes, and standard operating procedures (SOPs).

  • Maintain confidentiality of customer data and comply with data protection and security protocols.

  • Meet or exceed service-level targets such as call duration, first call resolution (FCR), and customer satisfaction (CSAT).

4. Reporting & Documentation:

  • Document all call details and outcomes accurately in the CRM or support platform.

  • Update customer records, complaints, or feedback as needed.

  • Submit daily reports on call volume, performance metrics, and observations.

5. Performance Goals:

  • Achieve daily/weekly/monthly targets for call handling, sales conversions, upselling, or satisfaction scores.

  • Participate in regular coaching, feedback sessions, and training programs.


More information about this BPO Voice Process Executive Job

Please go through the below FAQs to get all answers related to the given BPO Voice Process Executive job

  1. What are the job requirements to apply for this BPO Voice Process Executive job position?
    • Ans: A candidate must have a minimum of fresher as an BPO Voice Process Executive

  2. What is the qualification for this job?
    • Ans: The candidate can be a Graduate from any of the following: BA

  3. What are the salary requirements for this job?
    • Ans: The salary range is between 11000 and 20000 Monthly. The Salary will depend on the interview. This BPO Voice Process Executive is a Full Time in Chennai.

  4. What is the hiring Process of this job?
    • Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.

  5. This BPO Voice Process Executive is a work from home job?
    • Ans: No ,its not a Work from Home Job.

  6. How many job vacancies are opening for the BPO Voice Process Executive position?
    • Ans: There are immediate 1 job openings for BPO Voice Process Executive in our Organisation.

Job Particulars

Role bpo telecaller
Education BA
Who can apply Freshers
Hiring Process Walk - In, Face to Face Interview
Employment TypeFull Time
Job Id2687837
Job Category BPO
Locality Address Sholinganallur , Mount Road, Thuraipakkam
State Tamil Nadu
Country India

About Company

SR universe tech
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