BPO / Voice Process Jobs in Bangalore - Black And White Business Solutions

FEATURED JOB

BPO / Voice Process

Black And White Business Solutions

0 Years

15000 - 35000 Monthly

Expired

Posted: 20 Dec 21

Job Description

Job Role: BPO / Voice Process

Education : UG / 10+2/ 10+3 / Diploma / Any Graduate in Any Specialization

Experience : Fresher / any BPO experience

Shift : Rotational Shifts / UK / US

Salary : upto 4.5LPA

benefits : 2 way cab / unlimited performance based incentives

Designation : customer Support Analyst /Sr.customer Support Associate/ Process Associate/ Sr Process Associate/ customer Advisor / CSR / CSO
JOB Role :

Engaged in handling calls Enterprise & different business units (Internal & External)
Provide World Class Customer Service.
End to Transaction of Reports.
Need to maintain Accuracy in Reports.
Ability to work effectively in a team environment Pleasant, professional, and courteous personality skills
Excellent verbal and written communication skills
Providing Voice support to Internal and External End Users. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
Perform problem cause analysis
Resolve customer queries and achieve customer delight.
Ability to Identify Opportunity and Implement Process Improvements

Has technical experience and skills in the areas of problem determination, creativity and analysis.