BPO Voice Process Jobs in Chandigarh - Exploindia multi services llp

BPO Voice Process

Exploindia multi services llp

0 Years

10000 - 15000 Monthly

Expired

Posted: 28 Sep 21

A Voice process consists of two processes which are inbound voice process and Outbound Voice process.

Inbound Voice process: As the name implies, this process handles all incoming calls of the customers and these calls may be regarding various types of issues.
When a call is received from a customer, a customer care representative will try to resolve the issue.
The issue can be resolved over the phone instantly or a suitable complaint will be raised.
A customer can make a phone call to the customer care for certain technical support, or raise a complaint.
Also, the call can be made for billing issues or else to know about various offers and plans being offered by the company.
When the call center services executive clears the issues raised by the customers, it can help to sell the products more easily.