BPO/Voice Process
Job Description
Job Description:
Resolve customer
queries that a high standard of customer service is maintained. Handling
Inbound & Outbound calls Making follow-up calls and Handling the customer
queries.
Required Knowledge, Skills and Abilities:
- We want a candidate who has a good command in
English. (excellent communication in English)
- Basic knowledge of Excel.
- Flexible to work in challenging work
environment.
- Result Oriented
- Must be comfortable with night shift
- Must be comfortable for Calling.
- Handling inquiries coordinating/following up
accordingly.
- Good knowledge of MS-office & basic
internet.
Major Duties and Responsibilities: Lead Handling Handle Telephonic Inquiries Must
have Good Communication Skills.
- Identifying and assessing customers’ needs to
achieve satisfaction
- Handle customer complaints, provide
appropriate solutions and alternatives within the time limits; follow up to
ensure resolution
Salary: ₹15,000 to - ₹30,000.00 /month
Working Days- Monday to Friday (Sunday -Saturday off)
