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BPO Voice Process
Voice process job involves phone calling with customers/clients either inbound telemarketing or outbound telemarketing.
Voice BPO will be in charge of answering calls and speaking directly to customers, while non-voice is more about sitting behind a desk and fulfilling duties the customer may not see.
Some non-voice employees may never interact with customers, while some will do so via email but not by phone.
Job Summary
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