BPO Voice Process Jobs Opening in Krazybee services private limited at Mylapore, Chennai
Job Description
Key Responsibilities:
1. Inbound Voice Support
-
Receive incoming calls from customers regarding product inquiries, service requests, billing issues, or technical support.
-
Listen actively to understand customer concerns and provide accurate solutions.
-
Guide customers through troubleshooting steps or escalate issues to technical teams if needed.
-
Maintain a polite and professional tone throughout the conversation.
2. Outbound Voice Support
-
Make outbound calls to existing or potential customers for lead generation, customer verification, feedback collection, or sales.
-
Follow a predefined script or sales pitch and adjust based on customer response.
-
Achieve daily or weekly call targets set by the process manager or client.
-
Convince or upsell relevant services and document the interaction outcomes.
3. Customer Relationship Management
-
Build rapport and trust with customers during the call.
-
Handle difficult or irate customers patiently and calmly.
-
Provide after-call support by sending confirmation emails, raising tickets, or sharing FAQs.
-
Maintain high levels of customer satisfaction and retention.
4. Data Entry & Call Logging
-
Accurately document all customer interactions, complaints, resolutions, and follow-up requirements in the CRM system.
-
Maintain confidentiality and accuracy of customer records and account information.
-
Update databases with call outcomes, lead status, and action taken.
5. Team Coordination and Communication
-
Communicate regularly with supervisors about call trends, recurring issues, and process improvements.
-
Participate in team huddles, performance reviews, and training sessions.
-
Provide feedback on call scripts and customer pain points for process optimization.
6. Adherence to Process and Policies
-
Follow company and client-specific protocols and scripts.
-
Adhere to call handling time, quality parameters, and compliance standards.
-
Maintain discipline, punctuality, and professional ethics during all working hours.
-
Ensure complete privacy and security of customer information, following data protection laws.
More information about this BPO Voice Process Job
Please go through the below FAQs to get all answers related to the given BPO Voice Process job
- What are the job requirements to apply for this BPO Voice Process job position?
- Ans: A candidate must have a minimum of fresher as an BPO Voice Process
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: BA
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This BPO Voice Process is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the BPO Voice Process position?
- Ans: There are immediate 1 job openings for BPO Voice Process in our Organisation.
Job Particulars
About Company
Chennai 
Freshers 
Salary not disclosed 
BA
Chennai
Freshers
Salary not disclosed
BA
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
B.Com, BA, BSc, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
B.Com, BA, 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
B.Com, BA, BSc, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
B.Com, BA, BSc, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
BA, BBA/BBM
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 12th Pass (HSE) 
