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BPO Voice Process Jobs Opening in Span core at Alagesan Road, Bharathiyar Road, Govt Arts College Road, Coimbatore

BPO Voice Process

Span core
experience-icon 0 to 3+ Years
salary-icon 12000 - 15000 Monthly
Apply Now

Posted: 29 Aug 25

Job Description

Immediate Opening – BPO Voice Process

Key Responsibilities

  1. Handling Customer Calls

    • Answering inbound calls from customers seeking assistance.

    • Making outbound calls for lead generation, surveys, collections, or feedback.

    • Understanding customer requirements and addressing them effectively.

  2. Providing Accurate Information

    • Offering detailed information about products, services, billing, or policies.

    • Guiding customers through processes like account setup, troubleshooting, and technical support.

  3. Resolving Queries and Complaints

    • Identifying the root cause of customer issues and resolving them promptly.

    • Escalating unresolved concerns to higher authorities when required.

    • Following up with customers to ensure complete resolution.

  4. Maintaining Call Quality

    • Adhering to quality parameters set by the organization.

    • Using polite and professional language during customer interactions.

    • Ensuring customer satisfaction through effective communication.

  5. Meeting Performance Targets

    • Achieving individual and team-based targets such as average handling time (AHT), first-call resolution (FCR), and customer satisfaction scores (CSAT).

    • Maintaining efficiency and accuracy in delivering service.

  6. Data Management and Documentation

    • Logging call details, customer queries, and resolutions accurately in the system.

    • Maintaining confidentiality of sensitive customer information.


More information about this BPO Voice Process Job

Please go through the below FAQs to get all answers related to the given BPO Voice Process job

  1. What are the job requirements to apply for this BPO Voice Process job position?
    • Ans: A candidate must have a minimum of 0 to 3+ year experience as an BPO Voice Process

  2. What is the qualification for this job?
    • Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)

  3. What is the hiring Process of this job?
    • Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.

  4. This BPO Voice Process is a work from home job?
    • Ans: No ,its not a Work from Home Job.

  5. How many job vacancies are opening for the BPO Voice Process position?
    • Ans: There are immediate 1 job openings for BPO Voice Process in our Organisation.

Job Particulars

Education 12th Pass (HSE)
Who can apply Freshers and Experienced (0 to 3+ Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id2743559
Job Category BPO
SkillsBPO
Locality Address Alagesan Road, Bharathiyar Road, Govt Arts College Road, Kattoor Road, Pal Pannai Street
Country India

About Company

Span core
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