BPO Voice Process Jobs Opening in Span core at Alagesan Road, Bharathiyar Road, Govt Arts College Road, Coimbatore
BPO Voice Process
Job Description
Immediate Opening – BPO Voice Process
Key Responsibilities
Handling Customer Calls
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Answering inbound calls from customers seeking assistance.
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Making outbound calls for lead generation, surveys, collections, or feedback.
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Understanding customer requirements and addressing them effectively.
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Providing Accurate Information
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Offering detailed information about products, services, billing, or policies.
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Guiding customers through processes like account setup, troubleshooting, and technical support.
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Resolving Queries and Complaints
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Identifying the root cause of customer issues and resolving them promptly.
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Escalating unresolved concerns to higher authorities when required.
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Following up with customers to ensure complete resolution.
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Maintaining Call Quality
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Adhering to quality parameters set by the organization.
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Using polite and professional language during customer interactions.
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Ensuring customer satisfaction through effective communication.
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Meeting Performance Targets
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Achieving individual and team-based targets such as average handling time (AHT), first-call resolution (FCR), and customer satisfaction scores (CSAT).
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Maintaining efficiency and accuracy in delivering service.
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Data Management and Documentation
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Logging call details, customer queries, and resolutions accurately in the system.
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Maintaining confidentiality of sensitive customer information.
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More information about this BPO Voice Process Job
Please go through the below FAQs to get all answers related to the given BPO Voice Process job
- What are the job requirements to apply for this BPO Voice Process job position?
- Ans: A candidate must have a minimum of 0 to 3+ year experience as an BPO Voice Process
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This BPO Voice Process is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the BPO Voice Process position?
- Ans: There are immediate 1 job openings for BPO Voice Process in our Organisation.
Job Particulars
About Company
Coimbatore 
0 to 3+ Years 
Salary not disclosed 
12th Pass (HSE)
Coimbatore
0 to 3+ Years
Salary not disclosed
12th Pass (HSE)
Coimbatore
0 to 3+ Years
Salary not disclosed
12th Pass (HSE)
Coimbatore
0 to 3+ Years
Salary not disclosed
12th Pass (HSE)
Coimbatore
0 to 3+ Years
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
10th Pass (SSC), 12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
0 to 3+ Years
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
10th Pass (SSC), 12th Pass (HSE)
Coimbatore
0 to 2 Years
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
BA, 12th Pass (HSE)
Coimbatore
0 to 3+ Years
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE) 
