BPO Voice Process Jobs Opening in Spancore at Alagesan Road, Bharathiyar Road, Govt Arts College Road, Coimbatore
BPO Voice Process
Job Description
Key Responsibilities
1. Handling Customer Calls
-
Manage inbound calls from customers and assist them with their queries.
-
Make outbound calls to customers for sales, follow-ups, or service-related requirements.
-
Provide accurate information about products, services, and policies.
-
Address customer issues promptly and escalate unresolved queries to the concerned department.
2. Providing Excellent Customer Service
-
Build and maintain positive relationships with customers.
-
Ensure a friendly and polite tone during every conversation.
-
Demonstrate patience, empathy, and professionalism when handling customer concerns.
-
Work towards achieving high customer satisfaction scores by delivering effective solutions.
3. Call Documentation and Reporting
-
Record details of every customer interaction in the company database or CRM system.
-
Maintain accurate and updated records of calls, complaints, and resolutions.
-
Submit daily reports on calls handled, issues resolved, and escalations made.
4. Meeting Performance Targets
-
Achieve daily, weekly, and monthly call targets set by the company.
-
Ensure high levels of First Call Resolution (FCR) to minimize follow-up calls.
-
Work towards improving Quality Assurance (QA) scores and customer feedback ratings.
-
Participate in regular training and coaching sessions to enhance performance.
5. Team Collaboration
-
Coordinate with team leaders, quality analysts, and trainers for process improvement.
-
Share feedback with supervisors regarding customer issues and process challenges.
-
Assist new team members by sharing insights and best practices when required.
More information about this BPO Voice Process Job
Please go through the below FAQs to get all answers related to the given BPO Voice Process job
- What are the job requirements to apply for this BPO Voice Process job position?
- Ans: A candidate must have a minimum of 0 to 3+ year experience as an BPO Voice Process
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This BPO Voice Process is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the BPO Voice Process position?
- Ans: There are immediate 1 job openings for BPO Voice Process in our Organisation.
Job Particulars
About Company
Coimbatore 
0 to 3+ Years 
Salary not disclosed 
12th Pass (HSE)
Coimbatore
0 to 3+ Years
Salary not disclosed
12th Pass (HSE)
Coimbatore
0 to 3+ Years
Salary not disclosed
12th Pass (HSE)
Coimbatore
0 to 3+ Years
Salary not disclosed
12th Pass (HSE)
Coimbatore
0 to 3+ Years
Salary not disclosed
12th Pass (HSE)
Coimbatore
0 to 3+ Years
Salary not disclosed
12th Pass (HSE)
Coimbatore
0 to 3+ Years
Salary not disclosed
12th Pass (HSE)
Coimbatore
0 to 3+ Years
Salary not disclosed
12th Pass (HSE)
Coimbatore
0 to 3+ Years
Salary not disclosed
10th Pass (SSC), 12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
0 to 3+ Years
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
10th Pass (SSC), 12th Pass (HSE)
Coimbatore
0 to 2 Years
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
10th Pass (SSC), 12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE) 
