BPO Voice Process Jobs Opening in Spancore at Thondamuthur Rd, Trichy Main Road, Ukkadam, Coimbatore
BPO Voice Process
Job Description
Immediate Job Opening – BPO Voice Process
Job Location: Gandhipuram, Coimbatore
Key Responsibilities
1. Handling Customer Calls
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Attend inbound calls from customers to resolve their queries and provide relevant information.
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Make outbound calls for telemarketing, lead generation, surveys, or customer feedback collection.
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Manage high call volumes efficiently while maintaining professionalism.
2. Providing Accurate Information
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Understand the customer’s requirements and provide precise and relevant solutions.
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Share detailed information about products, services, policies, and procedures.
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Keep customers informed about offers, promotions, or upcoming updates.
3. Troubleshooting & Problem-Solving
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Listen carefully to customer issues and provide effective resolutions within the first interaction whenever possible.
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Escalate unresolved problems to higher authorities or technical teams as required.
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Document customer complaints and resolutions accurately in the system.
4. Meeting Performance Targets
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Achieve daily, weekly, and monthly KPIs, including call handling time, conversion rates, and customer satisfaction scores.
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Work towards exceeding targets related to sales, upselling, or cross-selling when required.
5. Maintaining Customer Relationships
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Build and maintain strong relationships with customers through empathetic and respectful communication.
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Ensure customer satisfaction and encourage customer loyalty by delivering excellent service.
6. Data Entry & Record Management
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Accurately record customer details, queries, and resolutions in the company’s CRM systems.
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Maintain confidentiality and follow data security guidelines strictly.
More information about this BPO Voice Process Job
Please go through the below FAQs to get all answers related to the given BPO Voice Process job
- What are the job requirements to apply for this BPO Voice Process job position?
- Ans: A candidate must have a minimum of 0 to 3+ year experience as an BPO Voice Process
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This BPO Voice Process is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the BPO Voice Process position?
- Ans: There are immediate 1 job openings for BPO Voice Process in our Organisation.
Job Particulars
About Company
Coimbatore 
0 to 3+ Years 
Salary not disclosed 
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
10th Pass (SSC), 12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
10th Pass (SSC), 12th Pass (HSE)
Coimbatore
0 to 2 Years
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
0 to 3+ Years
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
0 to 3+ Years
Salary not disclosed
10th Pass (SSC), 12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
0 to 3+ Years
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
BA, 12th Pass (HSE) 
