BPO Voice Process Jobs Opening in Spancore technology at 100 Feet Road, Alagesan Road, Ganapathy, Coimbatore
BPO Voice Process
Job Description
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Key Responsibilities:
1. Inbound Process Responsibilities:
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Handle incoming calls from customers and address their concerns or queries.
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Assist customers with service-related inquiries, technical support, complaints, billing issues, or order tracking.
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Maintain a calm, courteous tone during conversations, especially in high-stress or escalated scenarios.
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Follow company-provided scripts or guidelines while personalizing communication as needed.
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Ensure the first-call resolution (FCR) wherever possible and escalate unresolved issues to the appropriate department.
2. Outbound Process Responsibilities:
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Make outgoing calls to prospective or existing customers for sales, feedback, appointment scheduling, recovery, or survey purposes.
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Convince potential customers to purchase services or take specific actions (e.g., renew subscriptions, upgrade plans).
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Handle rejections or objections professionally and keep the customer engaged.
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Ensure all outbound interactions meet quality and compliance standards.
3. Data Entry and Call Logging:
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Record details of customer interactions, comments, complaints, and actions taken in the CRM or call logging system.
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Ensure accuracy and completeness of records for each call.
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Maintain confidentiality of customer information as per data protection guidelines.
4. Team Coordination and Reporting:
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Communicate effectively with team members and supervisors regarding issues, trends, or escalations.
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Participate in team meetings, briefings, and training sessions as scheduled.
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Share customer insights that may help improve product or service offerings.
More information about this BPO Voice Process Job
Please go through the below FAQs to get all answers related to the given BPO Voice Process job
- What are the job requirements to apply for this BPO Voice Process job position?
- Ans: A candidate must have a minimum of fresher as an BPO Voice Process
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This BPO Voice Process is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the BPO Voice Process position?
- Ans: There are immediate 1 job openings for BPO Voice Process in our Organisation.
Job Particulars
About Company
Coimbatore 
Freshers 
Salary not disclosed 
10th Pass (SSC), 12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
10th Pass (SSC), 12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
0 to 3+ Years
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
BA, 12th Pass (HSE)
Coimbatore
0 to 3+ Years
Salary not disclosed
10th Pass (SSC), 12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
0 to 3+ Years
Salary not disclosed
Diploma, BA, 10th Pass (SSC), 12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
0 to 3+ Years
Salary not disclosed
BA, 10th Pass (SSC), 12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
BA, 12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE) 
