BPO Voice Process Jobs Opening in Spancore technology at 100 Feet Road, Avinashi Road, Ganapathy, Coimbatore

BPO Voice Process
Job Description
Key Responsibilities
1. Customer Interaction
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Handle inbound and outbound voice calls professionally and efficiently.
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Understand customer requirements and provide accurate solutions.
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Assist customers with queries regarding products, services, and policies.
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Ensure first-call resolution (FCR) to enhance customer satisfaction.
2. Problem Resolution
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Identify customer concerns, analyze problems, and provide appropriate solutions.
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Escalate complex issues to senior executives or team leaders when required.
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Follow up with customers to ensure their issues are resolved on time.
3. Sales & Upselling
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Promote company products and services during calls wherever required.
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Meet or exceed assigned sales targets and performance metrics.
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Maintain a customer-focused approach while ensuring conversions.
4. Data Management & Reporting
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Accurately document customer details, interactions, and feedback in the system.
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Maintain call logs and generate reports for process improvement.
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Ensure compliance with company policies, scripts, and quality standards.
More information about this BPO Voice Process Job
Please go through the below FAQs to get all answers related to the given BPO Voice Process job
- What are the job requirements to apply for this BPO Voice Process job position?
- Ans: A candidate must have a minimum of 0 to 3+ year experience as an BPO Voice Process
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This BPO Voice Process is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the BPO Voice Process position?
- Ans: There are immediate 1 job openings for BPO Voice Process in our Organisation.