BPO Voice Process Jobs Opening in Spancore technology at Pachapalayam,, Peelamedu, Pollachi, Coimbatore
BPO Voice Process
Spancore technology
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Posted: 16 Aug 25
Job Description
Key Responsibilities
1. Customer Interaction
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Handle inbound and outbound calls with professionalism and courtesy.
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Respond to customer inquiries about products, services, billing, or policies.
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Provide accurate information and resolve issues efficiently.
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Maintain a polite and empathetic tone, even when dealing with difficult customers.
2. Problem Resolution
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Listen carefully to customer complaints and provide effective solutions.
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Escalate complex issues to senior team members or supervisors when necessary.
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Ensure follow-up calls/emails are made to confirm customer satisfaction.
3. Sales & Promotion (Outbound)
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Contact potential customers to promote company products or services.
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Generate leads and convert them into sales opportunities.
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Upsell or cross-sell products based on customer needs.
4. Process Adherence
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Follow standard operating procedures (SOPs) for call handling.
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Meet quality standards such as call handling time, accuracy, and compliance.
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Ensure conversations align with company guidelines and policies.
5. Data Entry & Documentation
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Accurately record details of customer interactions in the CRM system.
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Update databases with call outcomes, feedback, and customer information.
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Maintain confidentiality of customer data and company information.
6. Performance Metrics
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Meet daily/weekly targets for number of calls, sales conversions, or resolutions.
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Achieve defined KPIs like Average Handling Time (AHT), First Call Resolution (FCR), and Customer Satisfaction Score (CSAT).
More information about this BPO Voice Process Job
Please go through the below FAQs to get all answers related to the given BPO Voice Process job
- What are the job requirements to apply for this BPO Voice Process job position?
- Ans: A candidate must have a minimum of fresher as an BPO Voice Process
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This BPO Voice Process is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the BPO Voice Process position?
- Ans: There are immediate 1 job openings for BPO Voice Process in our Organisation.
Job Particulars
Role bpo telecaller
Education 12th Pass (HSE)
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id2735541
Job Category BPO
Locality Address Pachapalayam,, Peelamedu, Pollachi, Race Course Road, Thondamuthur Rd
State Tamil Nadu
Country India
About Company
Spancore technology
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