BPO Voice Process Jobs Opening in Spancoretech at Saibaba Colony, Thodialur, Trichy Main Road, Coimbatore
BPO Voice Process
Spancoretech
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Posted: 01 Aug 25
Job Description
We are hiring BPO voice process in Coimbatore Gandhipuram
More information about this BPO Voice Process Job
Please go through the below FAQs to get all answers related to the given BPO Voice Process job
Key Responsibilities:
1. Customer Support (Inbound/Outbound):
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Handle incoming calls from customers with professionalism and courtesy.
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Make outbound calls to customers for feedback, promotions, reminders, or issue resolution.
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Address customer issues related to products, services, orders, payments, billing, technical support, or general inquiries.
2. Issue Resolution:
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Identify customer needs effectively and offer appropriate solutions.
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Provide accurate information in a clear and concise manner.
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Escalate unresolved or complex issues to the appropriate department or team lead.
3. Documentation & CRM Updates:
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Accurately log call details, issues, and resolutions in the CRM or call management system.
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Maintain up-to-date knowledge of company policies, products, and service procedures.
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Follow call scripts, compliance protocols, and quality standards consistently.
4. Process Adherence:
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Meet or exceed performance metrics such as call quality, handling time, first call resolution (FCR), and customer satisfaction (CSAT).
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Follow all standard operating procedures (SOPs), guidelines, and security protocols.
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Adhere to schedules, break timings, and productivity goals as set by the supervisor.
5. Communication & Coordination:
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Coordinate with internal departments when needed to resolve customer issues or gather information.
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Maintain professional communication with customers across various cultures and regions.
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Provide regular feedback on recurring customer issues to help improve service delivery.
More information about this BPO Voice Process Job
Please go through the below FAQs to get all answers related to the given BPO Voice Process job
- What are the job requirements to apply for this BPO Voice Process job position?
- Ans: A candidate must have a minimum of fresher as an BPO Voice Process
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This BPO Voice Process is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the BPO Voice Process position?
- Ans: There are immediate 1 job openings for BPO Voice Process in our Organisation.
Job Particulars
Role bpo telecaller
Education 12th Pass (HSE)
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id2726233
Job Category BPO
Locality Address Saibaba Colony, Thodialur, Trichy Main Road, Ukkadam, Vilankurchi Road
State Tamil Nadu
Country India
About Company
Spancoretech
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