BPO Voice Process Jobs Opening in SR universe tech at Guindy, Mount Road, Thuraipakkam, Chennai
Job Description
We’re hiring for BPO Voice Process roles in Chennai—perfect for both freshers and experienced candidates!
Position: BPO Voice Process
Location: Chennai
Eligibility: Any Graduate
Languages Required: Hindi, Tamil, Malayalam, Telugu, or Kannada
Skills Needed: Strong communication in English + one regional language (listed above)
Shift Flexibility: Day/Night shifts available
Why Join Us?
✔ Competitive salary
✔ Career growth opportunities
✔ Supportive work culture
✔ Training & skill development
Ready to take the next step? Send your resume to
Help us spread the word—tag or share with someone looking for opportunities!
Job Types: Full-time, Permanent, Fresher
Benefits:
Provident Fund
Day shift
Morning shift
Rotational shift
Overtime pay
English (Preferred)
Key Responsibilities
-
Handling Customer Calls
-
Respond to incoming customer calls in a prompt and professional manner.
-
Make outbound calls to prospective or existing customers as required.
-
Handle high volumes of calls while maintaining call quality and professionalism.
-
Record details of conversations accurately in the system.
-
-
Providing Effective Solutions
-
Listen actively to customers to understand their issues or inquiries.
-
Resolve customer complaints, concerns, or service-related issues effectively and efficiently.
-
Escalate complex issues to senior team members or supervisors when needed.
-
Offer appropriate solutions or alternatives within defined time limits.
-
-
Customer Relationship Management
-
Maintain a courteous and helpful tone at all times.
-
Build positive relationships with customers to encourage trust and loyalty.
-
Follow-up on unresolved issues or callbacks as per service level agreements (SLAs).
-
Provide accurate, valid, and complete information using the right tools and resources.
-
-
Achieving Targets and KPIs
-
Meet or exceed daily, weekly, and monthly targets related to customer handling, resolution rate, first call resolution (FCR), and customer satisfaction.
-
Adhere to key performance indicators (KPIs) such as average handling time (AHT), quality score, and call abandonment rate.
-
Participate in coaching sessions, feedback meetings, and training programs to improve performance.
-
-
Compliance and Data Security
-
Follow company policies, procedures, and standard operating guidelines.
-
Ensure customer data confidentiality and comply with privacy regulations.
-
Avoid unauthorized disclosures of sensitive company or customer information.
-
More information about this BPO Voice Process Job
Please go through the below FAQs to get all answers related to the given BPO Voice Process job
- What are the job requirements to apply for this BPO Voice Process job position?
- Ans: A candidate must have a minimum of fresher as an BPO Voice Process
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: BA
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This BPO Voice Process is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the BPO Voice Process position?
- Ans: There are immediate 1 job openings for BPO Voice Process in our Organisation.
Job Particulars
About Company
Chennai 
Freshers 
Salary not disclosed 
BA
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BCA, MCA, Other Graduate
Chennai
Freshers
Salary not disclosed
B.Com, BA, BSc, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
B.Com, BA, BSc, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BCA, BE/B.Tech, BHM, BSc
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE) 
