Brand Technical Specialist, Observability/APM (Instana) Jobs Opening in IBM at Mumbai
Job Description
Introduction
Client Technical Specialists (CTP) are the technical experts and advisors to clients, IBM sales teams and/or IBM Business Partners. As a CTP you understand the client's business requirements, technical requirements and/or competitive landscape. You apply your business insights, build and maintain client relationships, incorporate hardware, software and services into client-valued solutions and ensure client readiness for the implementation of technical solutions. This is an opportunity to shape the future for both IBM and its clients. Start your journey now!
Your Role and Responsibilities
Brand Technical Specialists (BTS) are the technical experts and advisors to clients, IBM sales teams, and/or IBM Business Partners. Actively participate in development and progression of qualified opportunities for IBM Observability/ APM with the IBM Sales TeamCollaborate with other internal IBM teams to drive unmatched customer satisfaction. Maintain an understanding of the client’s industry, including industry trends, industry business processes. Collaborate with IBM sales teams to define, design, and detail the technical aspects and feasibility of proposed solutions. Support customer technical escalations, on-site health checks, best practice sharing, designing solutions; and answer technical questions throughout the sales process in order to identify/progress/close sales and develop customer relationships.
Knowledge of the role of traditional IT Operations (ITOps) Engineers, tools they are typically using and pain points they are facingUnderstanding of how a Site Reliability Engineer (SRE) approaches Operations to ensure that continuously delivered applications run efficiently and reliably by using software engineering and automation solutions. Knowledge of DevSecOps concepts Kubernetes Expertise: Knowledge of building and operating clusters effectively on a Kubernetes platform Understanding of the underlying open source and concepts around Hardware, Storage, Networking, Security, Trouble Shooting, Management Cloud Platform knowledge and in one of the following: Microsoft Azure, Google Cloud Platform/Anthos, Amazon/AWS, IBM Public Cloud Understanding of containers and microservices application architecture. Strong Linux Skills
Required Technical and Professional Expertise
Client Technical Specialists (CTP) are the technical experts and advisors to clients, IBM sales teams and/or IBM Business Partners. As a CTP you understand the client's business requirements, technical requirements and/or competitive landscape. You apply your business insights, build and maintain client relationships, incorporate hardware, software and services into client-valued solutions and ensure client readiness for the implementation of technical solutions. This is an opportunity to shape the future for both IBM and its clients. Start your journey now!
Your Role and Responsibilities
Brand Technical Specialists (BTS) are the technical experts and advisors to clients, IBM sales teams, and/or IBM Business Partners. Actively participate in development and progression of qualified opportunities for IBM Observability/ APM with the IBM Sales Team
Knowledge of the role of traditional IT Operations (ITOps) Engineers, tools they are typically using and pain points they are facing
Required Technical and Professional Expertise
- 5+ years’ experience in selling and supporting software products to IT organizations.
- 5+ years’ experience with one or more leading Observability, Application Performance Management, or AIOps, offerings in the market today (e.g., Dynatrace, New Relic, Datadog, App Dynamics, Splunk, SumoLogic, Devo,)
- Excellent communication and presentation skills
Preferred Technical and Professional Expertise- Knowledge of the IBM Cloud Pak for Watson AIOPS.
Job Particulars
Role others
Who can apply Freshers and Experienced (0 to 3+ Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id1484625
Job Category BSc/BCA/BBM
Locality Address
State Maharashtra
Country India
About Company
International Business Machines Corporation (IBM) is an American multinational information technology company headquartered in Armonk, New York, with operations in over 170 countries. The company began in 1911, founded in Endicott, New York, as the Computing-Tabulating-Recording Company (CTR) and was renamed 'International Business Machines' in 1924.
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