Broadband Field Technician Jobs Opening in GigHz Broadband at Hosur, Salem, Krishnagiri
Broadband Field Technician
Job Description
Qualification: Any Diploma / any degree/ ITI or any course/ willing to work in the field
Experience: 0-1
Other Requirements:-
Male candidates only.
Preferably with a two-wheeler.
Basic computer knowledge like emailing, MS word, excel, etc. is a must.
Roles & Responsibilities:-
1. Go to customer location & check for new broadband connection feasibility.
2. Deal with customers patiently and professionally.
3. Laying cable from hub point to customer point – you need to climb trees/poles / any height places as necessary.
4. Broadband wi-fi device needs to be configured and ensure complete device activation in coordination with Team.
5. Need to collect Customer KYC details (Address proof xerox, Passport size photo, EB bill- in case the installation address and ID proof address is not the same) and submit them to the team lead.
6. Analyze the issue ie. Cable cut, Core cut, power issue, patch cord, adopter issue, etc. Report the issue to the team lead and arrive at the solution for the same. Need to report the issue status to the team lead and close the issue.
7. Need to collect payment for some customers who are asking to collect from the customer end. Need to submit the cash and details at the end of the day with Team Lead.
8. Need to patrol every area for cable damage or any cable loosen 1 hour every day or last week of every month. Need to note the core color and customer details in a note and to document it.
9. Need to inform the team lead about leaves, Over Duty details
10. Follow Team protocols and be professional with Team.
11. Adhere to the company policies & procedures.
Skills requirements:-
Ø Jack's fitting knowledge
Ø Splicing of two cables.
Ø Basic knowledge about patch card, OFC cable, Coupler, Splitter, etc.,
Ø Basic computer knowledge in Word, Excel, etc.,
Ø Basic knowledge about Networking related hardware.
Ø Need to configure the network Wi-Fi Device
Ø Need to learn splicing, & Jack placing
Ø Basic knowledge of coupler, splitters, FTTH devices, OFC cables
Ø Good Team Worker
Ø Problem solving skills
Ø Time Management
Ø Core interest to work in the field.
Benefits:-
· Incentives will be provided in the case worked on Holidays & Leaves.
· Learning opportunities & Make a career in the network field
· Eligible for-profit sharing scheme based on the performance.
Training:-
· 3 months will be the prohibition period
· 1 month will be under senior will teach and in 2nd & 3rd month you need to work independently and prove your caliber.
·Your probation period may be extended if it is necessary depending on your performance.