Business Analyst Jobs in Gandhinagar - Etech
Business Analyst
Etech
Expired
Posted: 23 Oct 17
Job Description
Job Description:
- As an analyst, you will first learn a lot about Medallia platform and how to configure/create a solution for its customers through an extensive product training.
- After that you will work with Medallia project managers and other Medallia team members to build and support our product implementations for large companies.
- You will utilize your knowledge of technology to think of creative solutions on the Medallia platform.
- As an Analyst you will be assigned to multiple projects depending on our need, your interests, and expertise.
- The projects can vary from assisting your team in implementing, maintaining and testing our software for new customers to managing customer accounts post launch.
Product Implementation:
- Work with senior team members to carry out customer implementations and program enhancements
- Participate in the implementation design, setup, and review processes
- Identify improvements to our feedback products and processes
- Utilize Client software knowledge for testing customized software solutions2 of 2| P a g e
- Build long-standing customer relationships by improving customer feedback programs
- Provide support to client meetings by leveraging in-depth Medallia system capabilities
- Work with client teams in resolving technical/system related inquiries
- Provide quality assurance support when providing features to clients
- Provide client support when analyzing large sets of data
- develop a thorough understanding of product features that are relevant to each client program MINIMUM
- Excellent analytical skills (including Microsoft Excel) and attention to detail
- Strong written, oral communication and presentation skills
- Proven track record of meeting and exceeding goals
- Bachelor’s / Master’s degree in Computer Application (BSc IT, MSc IT, BCA, MCA, B.Tech Computer Engineering, B.Tech Computer Science etc.)
- Knowledge of JavaScript, HTML, CSS, and XML. GUI would be an added advantage.
- Experience in management consulting, IT consulting, market research, and/or enterprise software preferred
- Demonstrated interest in technology
- Experience with client management either in college or at work to facilitate team work in remote setting.
Job Particulars
Role management trainee
Who can apply Freshers
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id352172
Job Category BSc/BCA/BBM
SkillsCSS JavaScript XML
Locality Address Infocity
State Gujarat
Country India
About Company
Etech is a leading provider of customer engagement solutions and services utilizing inbound and outbound voice as well as web chat. For over a decade, we have been helping companies cost effectively acquire new customers and maximize profits by servicing and growing existing customers. We are a Tier One preferred provider for Fortune 500 companies and employ roughly 3,000 team members operating in 8 Global Centers (5 in the US, 2 in India, and 1 in Jamaica)
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