Business Analyst Jobs in Gandhinagar

Business Analyst

Etech

0 Years

200000 - 500000 Yearly

Expired

Posted: 23 Oct 17

Job Description

Job Description:

As an analyst, you will first learn a lot about Medallia platform and how to configure/create a solution for its customers through an extensive product training.
After that you will work with Medallia project managers and other Medallia team members to build and support our product implementations for large companies.
You will utilize your knowledge of technology to think of creative solutions on the Medallia platform.

The Role:

As an Analyst you will be assigned to multiple projects depending on our need, your interests, and expertise.
The projects can vary from assisting your team in implementing, maintaining and testing our software for new customers to managing customer accounts post launch.

RESPONSIBILITIES:

Product Implementation:

Work with senior team members to carry out customer implementations and program enhancements
Participate in the implementation design, setup, and review processes
Identify improvements to our feedback products and processes
Utilize Client software knowledge for testing customized software solutions2 of 2| P a g e

Client Management:

Build long-standing customer relationships by improving customer feedback programs
Provide support to client meetings by leveraging in-depth Medallia system capabilities
Work with client teams in resolving technical/system related inquiries
Provide quality assurance support when providing features to clients
Provide client support when analyzing large sets of data

Other Responsibilities:

develop a thorough understanding of product features that are relevant to each client program MINIMUM

QUALIFICATIONS:

Excellent analytical skills (including Microsoft Excel) and attention to detail
Strong written, oral communication and presentation skills
Proven track record of meeting and exceeding goals
Bachelor’s / Master’s degree in Computer Application (BSc IT, MSc IT, BCA, MCA, B.Tech Computer Engineering, B.Tech Computer Science etc.)
Knowledge of JavaScript, HTML, CSS, and XML. GUI would be an added advantage.

PREFERRED QUALIFICATIONS:

Experience in management consulting, IT consulting, market research, and/or enterprise software preferred
Demonstrated interest in technology
Experience with client management either in college or at work to facilitate team work in remote setting.

Job Particulars

Role management trainee

Education BCA, MCA

Who can apply Freshers

Hiring Process Face to Face Interview, Telephonic Interview

Employment TypeFull Time

Job Id352172

Job Category BSc/BCA/BBM

SkillsCSS JavaScript XML

Locality Address Infocity

State Gujarat

Country India

About Company

Etech is a leading provider of customer engagement solutions and services utilizing inbound and outbound voice as well as web chat. For over a decade, we have been helping companies cost effectively acquire new customers and maximize profits by servicing and growing existing customers. We are a Tier One preferred provider for Fortune 500 companies and employ roughly 3,000 team members operating in 8 Global Centers (5 in the US, 2 in India, and 1 in Jamaica)

Business Analyst Job in Etech at Infocity, Gandhinagar