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Customer
care specialists are responsible for handling calls from new and existing
customers regarding a variety of requests. Using their knowledge of products or
services as well as great customer service skills, these professionals address
issues, provide support and offer information, as needed, to keep customers
satisfied and retain business.Â
Specialists requires an intimate knowledge of the products or services being
sold, great communication skills and sales experience. The ability to
cross-sell products is also essential. Demonstrated success in sales and
customer service is required.
Job Summary
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