Key Skill
• Basic Computer Skills
• Good English writing and speaking skills
• Ability to converse with clients over email
• Ability to work with customers over phone
• Ability to manage and work with multiple clients
• Ability to multi-task effectively
• Positive attitude
• Punctual work ethics
• Ability to learn quickly
• Attitude to go beyond the job responsibilities to ensure client satisfaction
• Experience working with CRM and Project management tools
• Multilingual abilities a plus, (ENGLISH, is mandatory)J
Job Responsibilities
• Handle customer requests over phone and email on a daily basis
• Respond to customer requests within the accepted turn-around time
• Complete tasks like filing of forms, applying for licenses, etc., towards completion of engagement
• Complete all assigned tasks on-time
• Provide regular updates to the client
• Report to team leaders on job performance
• Explore opportunities for up selling and cross-sales
• Work punctually and diligently.
