Business Process Quality - Other Jobs Opening in IBM India Private Limited at Bengaluru

FEATURED JOB

Analyst Order Management

IBM India Private Limited

0 Years

60000 - 70000 Monthly

Expired

Posted: 19 May 26

Core Responsibilities

Forecasting: Analyze historical data and trends to predict future business volume (e.g., customer service inquiries or project workloads).
Scheduling: Build and adjust work rosters to ensure optimal coverage during peak and off-peak hours without overstaffing.
Real-Time Management (RTA): Monitor daily adherence, handle schedule exceptions, and reallocate resources dynamically to meet service level agreements.
Capacity Planning: Collaborate with HR and Finance to align staffing models with overall company growth and budgeting.
Reporting & Analytics: Track key performance indicators (KPIs) like Average Handle Time (AHT), occupancy rates, and employee productivity