Business Process Quality - Other Jobs Opening in IBM India Private Limited at Bengaluru
FEATURED JOBAnalyst Order Management
IBM India Private Limited
This role is deployed through TeamLease to our client
organization.
organization.
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Posted: 19 May 26
Job Description
Core Responsibilities
Forecasting: Analyze historical data and trends to predict future business volume (e.g., customer service inquiries or project workloads).
Scheduling: Build and adjust work rosters to ensure optimal coverage during peak and off-peak hours without overstaffing.
Real-Time Management (RTA): Monitor daily adherence, handle schedule exceptions, and reallocate resources dynamically to meet service level agreements.
Capacity Planning: Collaborate with HR and Finance to align staffing models with overall company growth and budgeting.
Reporting & Analytics: Track key performance indicators (KPIs) like Average Handle Time (AHT), occupancy rates, and employee productivity
Job Particulars
Education Any Graduate
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id2893624
Job Category IT/Software
Locality Address
State Karnataka
Country India
About Company
IBM India Private Limited
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