Call Center Agent BPO Executive Job in Votiko solutions at Surat

Responsibilities:-

• Manage large amounts of inbound and outbound calls in a timely manner

•Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

• Keep records of all conversations in our call center database in a comprehensible way

• Meet personal/team qualitative and quantitative targets Requirements

• Previous experience in a customer support role

• Strong phone and verbal communication skills along with active listening

• Customer focus and adaptability to different personality types

• Ability to multitask, set priorities and manage time effectively