Call Center Agent BPO Executive jobs - Surat - Votiko solutions - 0 to 1 years of experience - 04 May 2023
Job Description
Responsibilities:-
• Manage large amounts of inbound and outbound calls in a timely manner
•Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Keep records of all conversations in our call center database in a comprehensible way
• Meet personal/team qualitative and quantitative targets Requirements
• Previous experience in a customer support role
• Strong phone and verbal communication skills along with active listening
• Customer focus and adaptability to different personality types
• Ability to multitask, set priorities and manage time effectively