Call center Agent Jobs in Delhi,Faridabad,Gurgaon

Call center Agent

Rogens international Company

0 Years

100000 - 500000 Monthly

Expired

Posted: 22 Sep 18

Job Description

Profile: Customer Support Executive (E-Commerce)

Job Summary:

Should know spoken English and Hindi language.
Should be willing to reply to Customer Queries through calls or emails.
Ability to work well in and promote a team environment.
Excellent communication, interpersonal & coordination skills.
Should be proactive and should posses out of the box thinking.
He should be interested to work for the customer service industry.Should have a flair for interacting with customers and be energetic and enthusiastic.
He should be able to handle pressure and be able to provide resolution to customer queries empathetically.
He should possess good listening and convincing skills while handling calls.
He should be responsible for efficient dealing of customer complaints to enable satisfaction of customers.Responsibilities and Duties
Call prospective customers and take feed backs, Lead Generation and conversion.
Replying to comments/messages on social media channels and handling customer chat platforms.
Managing Reviews and feed backs across the portals.
Resolving customer queries empathetically.
Maintaining customer data in the sheet.

Required Experience, Skills and Qualifications
Requirements:
Decent English language skills:

Writing and speaking.E-Commerce, Fluent Spoken and writing English, Exposure on Excel, Energy Level, Meeting Goals.
Active and pleasant personality.
Candidate should be intellectual with learning and positive attitude.
Good communication skills, Problem solving skills.
Carries out responsibilities with professionalism, Internet and computer savvy, sincere and dedicated.
Experience with handling emails, taking calls and feed backs, resolving queries.
Executive should have good knowledge of MS Excel.Benefits

Job Particulars

Role bpo telecaller

Education Diploma, 10th Pass (SSC), 12th Pass (HSE), Vocational Training, Other Course

Who can apply Freshers

Hiring Process Face to Face Interview

Employment TypeFull Time

Job Id481160

Job Category Diploma , BPO

Locality Address

State Haryana, Uttar Pradesh, Delhi

Country India

About Company

Brief Introduction About the Organisation:
We currently deal in mobile accessories with all leading Indian E-Commerce portals, and plan to expand into other lifestyle categories in next 6 months. Our organisation is in a high growth and expansion phase. We are currently among top 200 sellers on Amazon.in among 2 lakh active sellers. It’s a lean team building up right now, which means a lot of work and energy is required, but a lot of learning and rewards too.

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