Call center Agent

A Leading Telecommunications Company

0 Years

8000 - 50000 Monthly

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Posted: 11 Mar 23

Job Description

Responsibilities:

Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.

Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.

Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.

Building lasting relationships with clients and other call center team members based on trust and reliability.

Utilizing software, databases, scripts, and tools appropriately.

Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.

Making sales or recommendations for products or services that may better suit client needs.

Taking part in training and other learning opportunities to expand knowledge of company and position.

Adhering to all company policies and procedures.

Skills:

Ability to ask prying questions and diffuse tense situations.

Strong time management and decision making skills.

Adaptability and accountability.

Fluency in multiple languages may be desired.

More information about this Call center Agent Job

Please go through the below FAQs to get all answers related to the given Call center Agent job

What are the job requirements to apply for this Call center Agent job position?
- Ans: A candidate must have a minimum of fresher as an Call center Agent

What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: BA
What are the salary requirements for this job?
- Ans: The salary range is between 8000 and 50000 Monthly. The Salary will depend on the interview. This Call center Agent is a Full Time in Dehradun.
What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
This Call center Agent is a work from home job?
- Ans: Yes,its a Work from Home Job.
How many job vacancies are opening for the Call center Agent position?
- Ans: There are immediate 1 job openings for Call center Agent in our Organisation.