Call Center Agent Jobs Opening in Shrimana tech services llp at Kudasan, Gandhinagar
Job Description
Job Overview
We are hiring Call Center Agent to handle incoming and outgoing calls, assist customers, resolve queries, and promote products/services. The ideal candidate should have excellent communication skills, patience, and problem-solving abilities.
Key Responsibilities:
Provide technical support to customers via calls and chat in fluent English ensuring prompt and accurate responses.
Troubleshoot and resolve customer issues efficiently with professionalism and efficiency including clear communication.
Maintain a typing speed of 40-50 words per minute for quick responses.
Document interactions and update customer records accurately.
Meet or exceed performance metrics, including quality, accuracy, and customer satisfaction.
Follow company protocols and maintain confidentiality of customer information.
Maintain customer records and call logs in the CRM system.
Report daily call statistics and feedback to the team leader.
Skills & Qualifications
Technical & Communication Skills
- Fluent in English and/or regional languages.
- Basic computer skills and knowledge of CRM tools.
- Fast typing speed (30-40 WPM preferred).
Soft Skills
- Strong communication and active listening skills.
- Patience, problem-solving ability, and professionalism.
- Ability to handle difficult customers calmly.
More information about this Call center Agent Job
Please go through the below FAQs to get all answers related to the given Call center Agent job
- What are the job requirements to apply for this Call center Agent job position?
- Ans: A candidate must have a minimum of fresher as an Call center Agent
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, BCA, BE/B.Tech
- What are the salary requirements for this job?
- Ans: The salary range is between 18000 and 30000 Monthly. The Salary will depend on the interview. This Call center Agent is a Full Time in Gandhinagar.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Call center Agent is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Call center Agent position?
- Ans: There are immediate 1 job openings for Call center Agent in our Organisation.
Job Particulars
About Company
SHRIMANA TECH SERVICES LLP is a leading provider of Business Process Outsourcing (BPO) solutions, delivering exceptional customer experiences, operational efficiency, and tailored solutions to global clients. We are committed to innovation and excellence in every aspect of our service delivery.
