Call center executive Jobs in Ahmedabad - KD Hospital
Call center executive
Job Description
1. To receive calls for enquiries, appointment, internal or external call transfer, Emergency, complaints or suggestions.
2. To give, cancel or reschedule an appointment and to do the entry for the same in EMR (Software).
3. To inform OPD staff about the appointments, cancellation or rescheduling of appointments.
4. To call back for enquiries and to turn up the patient into IP or OP for further treatment.
5. To call back to patients who have canceled their appointment and reschedule their appointment or visit.
6. To make internal call transfer.
7. Responsible for emergency code announcement and to contact the key responsible person for codes in define time.
8. To maintain the enquires in software.
9. To guide and mail to patients about their enquiries.
10. To send daily updates report through mail to concern HOD’s.
11. To follow all instructions and duties given by management.
12. To be connected with digital Marketing.
Job Particulars
About Company
K.D. Hospital (Kusum Dhirajlal Hospital) is a multi/super speciality hospital located at the prime location of Vaishnodevi Circle, SG Road, Ahmedabad; with state-of-the-art facilities & treatments at an affordable cost, encompassing wide spectrum of accurate diagnostics and elegant therapeutics created on the philosophical edifice of patient and ethical centricity ensuring humanistic dispensation.
Under the aeges of Shri Harihar Maharaj Kamdhenu Gausevashram Dharmik Trust (SHKGDT), covering a massive 3 acre campus provides 300+ beds and caters for nearly 40 super-specialties, all under one roof. A multispeciality approach enables each speciality to have the comfort of collaborating on complex cases thereby ensuring a comprehensive assessment/ treatment of the patient. Patients are provided with multiple options for treatment, the most suitable of which are arrived at through a collaborative case assessment approach that decides the best course of treatment for the best outcomes.
KD Hospital is proud to have some of the most eminent and experienced doctors of the world who are authorities in their respective fields of specialisation.
With a group of committed staff and versatile cohort of Doctors, each and every member of KD Hospital is focussed to ensure the ‘Well-being’ of the patients, which is assured by extension of Available, Accessible, Affordable, Safe, Efficacious, Professional and Ethical comprehensive healthcare through state of the art facilities.
