Call center executive Jobs in Chennai - Karvy data management services

Call center executive

Karvy data management services

0 Years

14000 - 24000 Monthly

Expired

Posted: 31 Aug 17

Job Description

Main Job Tasks and Responsibilities

Answer calls and respond to emails
Handle customer inquiries both telephonically and by email research
Required information using available resources
Manage and resolve customer complaints
Provide customers with product and service information
Enter new customer information into system
Update existing customer information process orders, forms and applications
Identify and escalate priority issues route calls to appropriate resource
Follow up customer calls where necessary document all call information according to standard operating procedures complete call logs produce call reports

Education and Experience

High school diploma or equivalent
Proficient in relevant computer applications
Required language proficiency
Knowledge of customer service principles and practices
Knowledge of call center telephony and technology
Some experience in a call center or customer service environment
Good data entry and typing skills
Knowledge of administration and clerical processes

Job Particulars

Role bpo telecaller

Education Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW

Who can apply Freshers

Hiring Process Face to Face Interview

Employment TypeFull Time

Job Id337349

Job Category Diploma , BPO , BSc/BCA/BBM

SkillsCall Center

Locality Address

State Tamil Nadu

Country India

About Company

Karvy Data Management Services is emerging as a leading provider of business and knowledge process services by focusing on delivery of business services for our clients through an innovative framework that is directly tied to improving service delivery along the value chain. With a reach across the length and breadth of the country and an ISO 9001:2008 and ISO 27001:2005 certified service delivery mechanism, we deliver services that result in customer success stories through a collaborative approach with our clients. Our capabilities in large scale process management services across industry verticals is making us a partner of choice for leading organizations in the country.

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