Call center executive Jobs in Delhi,Faridabad,Gurgaon - JM Services

Call center executive

JM Services

0 Years

15000 - 25000 Monthly

Expired

Posted: 11 Sep 17

Job responsibility

Excellent communication Skills (English And Hindi)
Excellent narration and convincing skills & should be comfortable with handling irate customers politely.
Effective and appropriate probing and listening skills that support effective telephone communication.
Determines requirements by working with customers.
Understanding of selecting the most appropriate way to communicate with different behavior types on the telephone
Answers inquiries by clarifying desired information; researching, locating, and providing information.
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
Maintain, develop and manage effective customer relationship by rapport building to promote new products/services.
Accurate information to be provided on every call along with 100% documentation.
Should be comfortable working on Excel/MS.Office and Internal Application.
Ready to work in UK/Australia shifts
Shift Timing:-Australia shifts 4:30am to 1:30pm
UK Shift:-1:30pm To 9:30pm
US Shift:9:30pm To 6:00 Am
Salary :15000 to 25000/-
Job Location: Noida/ Delhi