Call Center Executive Jobs Opening in ACRO Engineering Company at Okhla, Delhi
Call center executive
Job Description
Job Summary:
We are looking for a professional and customer-focused Call Center Executive to join our team. The role involves handling inbound and/or outbound calls to address customer queries, resolve issues, offer support, and promote products or services, depending on the company’s business model.
A Call Center Executive serves as the first point of contact for customers, playing a crucial role in maintaining customer satisfaction and promoting brand loyalty. The ideal candidate will have excellent communication skills, a calm and courteous demeanor, and the ability to handle high call volumes efficiently.
Whether working in customer support, tele-sales, or helpdesk environments, the Call Center Executive is expected to represent the organization in a professional and helpful manner.
Key Responsibilities:
1. Call Handling (Inbound and/or Outbound):
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Handle a high volume of incoming and outgoing calls in a timely and professional manner.
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Address customer queries related to products, services, billing, or technical support.
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Make outbound calls for surveys, feedback collection, sales follow-ups, appointment scheduling, or lead generation.
2. Customer Interaction and Issue Resolution:
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Listen actively to customer concerns and respond with appropriate solutions or alternatives.
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Escalate unresolved issues to the appropriate department or team member, following escalation protocols.
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Ensure all interactions meet customer service quality standards and maintain a courteous tone at all times.
3. Product and Service Knowledge:
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Maintain a thorough understanding of the company’s products, services, policies, and processes.
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Stay updated with new features, offers, and system updates.
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Use product knowledge to up-sell or cross-sell services where appropriate.
4. CRM and Documentation:
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Accurately record details of customer interactions, feedback, complaints, and actions taken using CRM software or call center tools.
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Maintain call logs, case notes, and follow-up reminders to ensure timely resolution and documentation.
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Ensure data confidentiality and comply with data protection regulations.
5. Performance and Quality Standards:
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Meet or exceed assigned KPIs such as call handling time, customer satisfaction scores, call quality scores, and sales targets.
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Participate in training programs and quality assurance reviews to improve skills and service delivery.
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Follow scripts, guidelines, and compliance protocols to ensure professionalism and consistency.
More information about this Call center executive Job
Please go through the below FAQs to get all answers related to the given Call center executive job
- What are the job requirements to apply for this Call center executive job position?
- Ans: A candidate must have a minimum of fresher as an Call center executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Vocational Training, 12th Pass (HSE)
- What are the salary requirements for this job?
- Ans: The salary range is between 20000 and 30000 Monthly. The Salary will depend on the interview. This Call center executive is a Full Time in Delhi.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Call center executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Call center executive position?
- Ans: There are immediate 1 job openings for Call center executive in our Organisation.
Job Particulars
About Company
Delhi 
Freshers 
Salary not disclosed 
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Delhi
Freshers
Salary not disclosed
B.Com, BA, BSc, 10th Pass (SSC), 12th Pass (HSE)
Delhi
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Delhi
Freshers
Salary not disclosed
B.Com, BA, BSc, 10th Pass (SSC), 12th Pass (HSE)
Delhi
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Delhi
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Delhi
Freshers
Salary not disclosed
B.Com, BA, BSc, 10th Pass (SSC), 12th Pass (HSE)
Delhi
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Delhi
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Delhi
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Delhi
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Delhi
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Delhi
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Delhi
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Delhi
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Delhi
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Delhi
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Delhi
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Delhi
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Delhi
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE) 
