Call Center Executive Jobs Opening in Arihant industrial corporation limited at Mira Road, Mumbai, Mumbai Suburbs, Mumbai Suburban
Job Description
Job Title: Call Center Executive
Job location: Mira Road – Head Office
Job Summary: We are seeking a highly motivated, empathetic, and customer-focused Call Center Executive to join our growing team. The successful candidate will be the primary point of contact for our customers, providing professional, efficient, and friendly assistance across various inquiries. This role demands excellent communication skills, strong problem-solving abilities, and an unwavering commitment to ensuring customer satisfaction in every interaction.
Key Responsibilities:
- Efficient Call Handling: Manage high volumes of inbound/outbound calls efficiently.
- Customer Interaction: Communicate clearly, address inquiries, and resolve issues effectively.
- Information Provision & Resolution: Provide accurate information and aim for first-call resolution.
- Documentation & Reporting: Record all interactions and resolutions in the CRM system.
- Issue Escalation: Refer complex issues promptly to the appropriate teams.
- Customer Relationship Management: Maintain professionalism and build positive customer rapport.
- Compliance & Quality: Follow company policies and meet service quality standards.
- Team Collaboration: Collaborate with colleagues for a seamless customer experience.
- Continuous Improvement: Engage in ongoing training and process improvement.
Qualifications:
- High school diploma required; bachelor’s degree preferred.
- Fresher to minimum 1+ year experience in customer service or call center roles.
- Proficient in CRM tools and call center systems.
- Strong computer skills, including MS Office and Google Suite
Required Skills & Competencies:
- Exceptional Communication Skills (Verbal & Written):
- Speaking on Call: Clear, articulate, and professional speaking voice with excellent pronunciation and intonation. Ability to convey information effectively and empathetically over the phone.
- Language Proficiency: Fluent in English, Hindi, and Marathi, both verbal and written. Ability to seamlessly switch between languages as required by customer demographics.
- Call Handling Skills: Skilled in managing high-pressure calls and multitasking effectively.
- Active Listening: Attentive listener with strong comprehension and response skills.
- Problem-Solving & Analytical Thinking: Analytical thinker with a focus on effective, customer-centric solutions.
- Customer Focus & Empathy: Empathetic and passionate about delivering excellent service.
- Patience & Resilience: Calm and composed under stress or during tough interactions.
- Adaptability & Flexibility: Flexible in handling varied customer needs and process changes.
- Team Player: Cooperative and collaborative in achieving team objectives.
- Time Management & Organization: Well-organized, efficient, and goal- oriented.
More information about this Call Center Executive Job
Please go through the below FAQs to get all answers related to the given Call Center Executive job
- What are the job requirements to apply for this Call Center Executive job position?
- Ans: A candidate must have a minimum of 0 to 1.5 year experience as an Call Center Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, B.Com, BA, BCA, BSc, 12th Pass (HSE)
- What are the salary requirements for this job?
- Ans: The salary range is between 8000 and 10000 Monthly. The Salary will depend on the interview. This Call Center Executive is a InternShip in Mumbai, Mumbai Suburbs, Mumbai Suburban.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Call Center Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Call Center Executive position?
- Ans: There are immediate 1 job openings for Call Center Executive in our Organisation.
Job Particulars
Role bpo telecaller
Who can apply Freshers and Experienced (0 to 1.5 Years )
Hiring Process Face to Face Interview
Employment TypeInternship / Projects
Job Id2685423
Locality Address Mira Road
State Maharashtra
Country India
About Company
An inviting backdrop of Sahyadri Mountain. An array of arresting and thrilling water slides like Torrent Wave Pool, Jungle Themed Multi Water Play System, The Mat Racer, The Pendulum Slide, Funnel Slide, Kids Pool, 40 feet giant water slide. A variety of unlimited delicious food. Offers multiple attractions for all ages-from kids, teenager, youth and elderly. Twelve acres of park amenities and facilities. Can host over 3000 guests a day.
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