Call Center Executive Jobs Opening in Beta Blink Content LLP at Industrial Area, Noida City Centre, Sector 15, Noida, Mohali, Agra, Noida
Call center executive
Job Description
Key Responsibilities:
1. Handling Inbound and Outbound Calls
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Answer inbound calls from customers in a prompt, courteous, and professional manner.
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Make outbound calls to follow up on customer inquiries, resolve issues, or promote services and products.
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Provide product or service information, help customers understand product features, and assist in troubleshooting issues.
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Handle calls related to customer orders, account management, billing inquiries, and complaints.
2. Customer Support and Issue Resolution
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Assist customers by addressing their inquiries or issues, providing accurate and complete information.
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Resolve customer complaints or concerns with a positive attitude, ensuring that their issues are effectively handled.
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Escalate unresolved or complex issues to the appropriate team or supervisor for further resolution.
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Record detailed notes about customer interactions, issues, and resolutions in the system for future reference.
3. Upselling and Cross-Selling
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Promote and suggest additional services or products to customers based on their needs, interests, or inquiries (where applicable).
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Meet upselling and cross-selling targets as set by the company, ensuring ethical sales practices and customer satisfaction.
4. Maintaining Customer Data
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Keep customer records accurate and up to date in the database or CRM system.
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Ensure confidentiality of customer information and follow data protection regulations.
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Ensure that all customer interactions are logged correctly and completely in the system.
5. Performance Monitoring and Reporting
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Meet and exceed service level targets, including average handling time (AHT), first call resolution (FCR), customer satisfaction scores, and adherence to scripts.
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Participate in regular performance reviews and provide feedback to supervisors for areas of improvement.
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Provide feedback or suggestions for process improvements that enhance customer experience and operational efficiency.
6. Adherence to Company Policies and Procedures
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Follow standard operating procedures, policies, and compliance guidelines while handling customer calls.
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Maintain a high level of professionalism and courtesy while interacting with customers.
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Participate in training and development programs to stay current on product knowledge, systems, and customer service best practices.
More information about this Call center executive Job
Please go through the below FAQs to get all answers related to the given Call center executive job
- What are the job requirements to apply for this Call center executive job position?
- Ans: A candidate must have a minimum of fresher as an Call center executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)
- What are the salary requirements for this job?
- Ans: The salary range is between 7000 and 8000 Monthly. The Salary will depend on the interview. This Call center executive is a Full Time in Mohali, Agra, Noida.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Call center executive is a work from home job?
- Ans: Yes,its a Work from Home Job.
- How many job vacancies are opening for the Call center executive position?
- Ans: There are immediate 1 job openings for Call center executive in our Organisation.
