Call Center Executive Jobs Opening in LNJ Skills at Noida-Others, Noida
Call center executive
Job Description
Job Summary:
We are seeking enthusiastic, customer-focused, and communicative individuals to join our team as Call Center Executive. This role involves handling inbound and/or outbound customer calls, providing information, resolving queries, and delivering a high level of customer satisfaction.
As a Call Center Executive, you will be the first point of contact between the company and its customers. You are expected to maintain professionalism, empathy, and efficiency during all customer interactions. The role may be aligned with domestic or international processes, covering industries such as banking, telecommunications, e-commerce, healthcare, retail, or utilities.
This is an excellent opportunity for individuals who are passionate about communication, service, and building relationships, and who are looking to grow within the customer support domain.
Key Responsibilities:
1. Inbound and Outbound Calling:
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Handle a high volume of incoming calls from customers in a professional and courteous manner.
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Make outbound calls to follow up with customers for surveys, feedback, payments, or promotional campaigns.
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Respond to customer queries related to products, services, billing, orders, account status, technical issues, and other service requests.
2. Issue Resolution & Customer Service:
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Listen actively to customer issues and concerns and provide accurate, timely solutions.
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Use product and service knowledge to answer questions and resolve customer problems.
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Escalate unresolved issues to the relevant department or supervisor and follow up to ensure resolution.
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Document all interactions and actions taken in the customer management system or CRM.
3. Quality and Compliance:
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Adhere to standard scripts, call guidelines, and company policies during all customer interactions.
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Meet or exceed key performance indicators (KPIs) such as average handling time (AHT), first call resolution (FCR), customer satisfaction (CSAT), and call quality.
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Maintain data privacy and confidentiality standards in accordance with company and legal policies.
4. Product Knowledge and Process Adherence:
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Stay updated on new products, services, policies, and processes through regular training.
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Understand customer needs and provide relevant information, cross-selling or up-selling where appropriate.
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Follow detailed instructions, troubleshooting scripts, and escalation protocols as per the company’s SOPs.
5. Collaboration and Feedback:
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Provide customer feedback to management for process and service improvements.
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Collaborate with team members and supervisors to share knowledge and resolve queries effectively.
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Participate in team meetings, refresher trainings, and skill development sessions.
Key Competencies:
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Communication: Clear, polite, and confident speech with good listening skills.
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Customer Orientation: A desire to assist and resolve customer issues effectively.
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Problem Solving: Ability to think on your feet and offer logical solutions quickly.
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Patience and Empathy: Handle all types of customers, including difficult or irate ones, professionally.
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Time Management: Adherence to shift schedules, call targets, and work timelines.
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Team Player: Collaborative attitude and willingness to learn from peers and superiors.
More information about this Call center executive Job
Please go through the below FAQs to get all answers related to the given Call center executive job
- What are the job requirements to apply for this Call center executive job position?
- Ans: A candidate must have a minimum of fresher as an Call center executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: BA, 12th Pass (HSE)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Call center executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Call center executive position?
- Ans: There are immediate 1 job openings for Call center executive in our Organisation.
Job Particulars
About Company
Ahmedabad, Pune, Noida 
3 to 3+ Years 
Salary not disclosed 
12th Pass (HSE)
Hyderabad, Gurgaon, Noida
3 to 3+ Years
Salary not disclosed
12th Pass (HSE)
Noida
Freshers
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Diploma, B.Com, B.Pharm, BA, BBA/BBM, BSc
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Diploma, BA, 12th Pass (HSE)
Noida
Freshers
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12th Pass (HSE)
Noida
0.6 to 2 Years
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12th Pass (HSE)
Noida
Freshers
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12th Pass (HSE)
Noida
Freshers
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Diploma, BA, 12th Pass (HSE)
Delhi, Gurgaon, Noida
Freshers
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B.Com, BA
Noida
Freshers
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BA
Noida
Freshers
Salary not disclosed
12th Pass (HSE)
Ahmedabad, Mumbai, Noida
Freshers
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10th Pass (SSC)
Noida
1 to 3+ Years
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BA
Noida
Freshers
Salary not disclosed
12th Pass (HSE)
Delhi, Noida
Freshers
Salary not disclosed
10th Pass (SSC), 12th Pass (HSE)
Noida
Freshers
Salary not disclosed
12th Pass (HSE)
Noida
Freshers
Salary not disclosed
12th Pass (HSE) 
