Call Center Executive Jobs Opening in Watpac hub Limited at Tambaram, Chennai
Job Description
Key Responsibilities:
1. Handling Customer Inquiries:
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Respond to inbound calls, emails, or chats from customers and provide assistance with inquiries related to products, services, or company policies.
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Handle a wide range of customer requests, including order inquiries, complaints, technical support, account issues, and billing questions.
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Provide accurate, clear, and concise information to customers to resolve their concerns effectively.
2. Problem Resolution:
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Investigate and resolve customer complaints, issues, or concerns in a timely manner.
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Collaborate with other departments to resolve complex problems, ensuring customer satisfaction.
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Offer alternative solutions or escalate issues when necessary, adhering to company protocols.
3. Customer Service Support:
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Deliver a positive customer experience by maintaining professionalism, empathy, and patience.
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Build rapport with customers and provide personalized service to meet their individual needs.
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Follow up with customers to ensure their issues have been fully resolved and they are satisfied with the service.
4. Product and Service Knowledge:
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Maintain a comprehensive understanding of the company’s products, services, policies, and procedures.
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Stay informed about updates or changes to product offerings and communicate them to customers as needed.
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Use available resources to offer product recommendations or guidance when applicable.
5. Documentation and Record-Keeping:
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Log all customer interactions, including details of inquiries, issues, solutions provided, and follow-up actions in the customer relationship management (CRM) system.
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Update customer information and ensure records are accurate and up to date.
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Maintain confidentiality and protect customer data in accordance with company policies and data protection regulations.
6. Meeting Performance Standards:
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Achieve and maintain individual performance targets, such as call handling time, first-call resolution, and customer satisfaction ratings.
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Follow established processes and procedures to ensure efficient and high-quality service delivery.
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Participate in regular performance reviews and strive to meet or exceed key performance indicators (KPIs).
7. Team Collaboration:
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Work closely with other team members to ensure smooth communication and provide feedback on customer needs or concerns.
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Share knowledge and experiences with colleagues to improve team performance and resolve recurring issues.
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Participate in team meetings, training sessions, and other activities as required.
8. Adherence to Policies and Procedures:
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Follow all company policies and industry regulations while handling customer calls and sensitive information.
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Adhere to call center quality standards and metrics, including adherence to scripts and compliance with data protection laws.
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Maintain punctuality and follow the work schedule.
More information about this Call center executive Job
Please go through the below FAQs to get all answers related to the given Call center executive job
- What are the job requirements to apply for this Call center executive job position?
- Ans: A candidate must have a minimum of fresher as an Call center executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BCA, BE/B.Tech, BSc
- What are the salary requirements for this job?
- Ans: The salary range is between 15000 and 20000 Monthly. The Salary will depend on the interview. This Call center executive is a Full Time in Chennai.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Call center executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Call center executive position?
- Ans: There are immediate 1 job openings for Call center executive in our Organisation.
Job Particulars
About Company
Chennai 
Freshers 
Salary not disclosed 
Diploma, BA, 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, BA, BBA/BBM, BE/B.Tech, BSc, 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, BA, 12th Pass (HSE)
Chennai
0 to 2 Years
Salary not disclosed
B.Com, BA, BBA/BBM, BCA, BSc, 12th Pass (HSE), Other Graduate
Chennai
Freshers
Salary not disclosed
B.Com, BA, BCA, BE/B.Tech, BSc
Chennai
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BCA, BE/B.Tech, BSc, CS
Chennai
Freshers
Salary not disclosed
12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
10th Pass (SSC), 12th Pass (HSE) 
