Call Centre Representative Jobs in Bangalore - Repute Networks Pvt. Ltd.
Job Description
Call Centre Representative
We are looking for a Call Centre Representative to handle calls from customers and provide support to them in any way possible. You will be required to work in a time-bound environment and ensure that customer service is provided to its best quality. You are responsible for meeting personal and team targets.
Responsibilities- Handle many inbound and outbound calls to customers and clients.
- Identify the needs of customers, resolve issues and provide solutions.
- Upsell other products wherever possible.
- Ensure you follow the customer service script provided by the company for uniformity.
- Also, be well-read on company policies and the website for FAQs or policy-related answers.
- Maintain good customer relations.
- Meet personal targets and work towards meeting team targets.
- Maintain records of the conversations with the customer and analyze the data.
- Write and submit timely reports on performance, targets, and customer queries.
- Graduated high school, but a bachelor's degree in commerce or related fields is preferred.
- Prior experience with customer service and call centers in relevant job roles.
- Good knowledge of CRM practices and systems.
- Customer-oriented attitude with professionalism.
- Strong multitasking, time management, and target achieving skills.
- Excellent communication and listening skills with good command of the English language.
Job Particulars
Role bpo telecaller
Who can apply Freshers and Experienced (0 to 1 Years )
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id1333714
Job Category BPO
SkillsCRM Cold Calling Outbound Sales
Locality Address HSR
State Karnataka
Country India
About Company
Repute Networks Pvt. Ltd.
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