Call Coordinator Jobs in Delhi,Faridabad,Gurgaon - AKP consultants
Job Description
- Effective verbal and written English communication.
- End user calls handling capabilities and call registration through ticketing systems.
- Helpdesk ticketing system management, ensure every ticket is being answered in timely manner as per SLA.
- Daily Call report with every ticket status and open ticket aging.
- Weekly tickets summery based on various parameters.
- Monthly IT dashboard
- Day end call status sharing with Team Lead and System Admin.
- Follow up of pervious day open tickets with support engineers. Any delay to be escalated to seniors.
- Call log with OEM of different products and fallow up till it close .
- Should have good knowledge about word excel and Msword.
- Managing attendance sheet for the FMS team in Gurgaon and Mumbai
- Only Female Candidates can apply
Job Particulars
Education BE/B.Tech
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id331593
Job Category Tech Support
SkillsMicrosoft(MS)Access
Locality Address
State Haryana, Uttar Pradesh, Delhi
Country India
About Company
AKP Consultants shall always perspire to extend
its horizon to entire world, and provide world class service to its clients and
its candidate as well. It shall perspire to become a knowledge house for its candidate and other people
involved so as contributing to development of every single person. We consider
it as our duty as not only to locate
the best talent available but also to contribute to the development of
individual talents as well in whatever small way we can.
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