Call Counsellor Jobs Opening in Navin Classes at College Street, Howrah, Kestopur, Kolkata, Howrah
Job Description
The Call Counsellor is responsible for handling inbound and outbound calls, providing accurate information, addressing inquiries, and guiding individuals through various processes. They act as the first point of contact, ensuring a positive and professional experience for all callers.
Responsibilities:
Handling Inbound and Outbound Calls:
- Answer incoming calls promptly and professionally.
- Make outbound calls to follow up with individuals or provide information.
- Manage call volume efficiently and effectively.
Providing Information and Guidance:
- Provide accurate and comprehensive information about products, services or admissions requirements.
- Explain procedures, policies, and processes clearly and concisely.
- Address caller inquiries and resolve issues promptly.
- Guide individuals through application, enrollment, or other relevant processes.
Building Rapport and Providing Support:
- Establish rapport with callers and create a positive and supportive environment.
- Listen attentively to caller concerns and needs.
- Offer empathy and understanding to callers facing challenging situations.
- Provide emotional support and encouragement when appropriate.
Maintaining Accurate Records:
- Accurately record caller information and interactions in the database or CRM system.
- Document call outcomes and follow-up actions.
- Maintain organized and up-to-date records.
Meeting Performance Goals:
- Meet or exceed call volume and quality targets.
- Adhere to established call handling procedures and protocols.
- Maintain a high level of customer satisfaction.
Collaboration and Communication:
- Collaborate with other team members and departments to resolve complex issues.
- Communicate effectively with supervisors and colleagues.
- Provide feedback and suggestions for process improvement.
Knowledge and Training:
- Stay up-to-date on product, service, or program information.
- Participate in training and professional development activities.
- Adhere to ethical and confidentiality guidelines.
Specific duties based on industry:
- In educational settings, this may include advising prospective students on program options, admission requirements.
- In sales, this may include qualifying leads, describing product benefits, and closing sales.
Qualifications:
- High school diploma or equivalent (bachelor's degree preferred in some fields).
- Proven experience in customer service.
- Excellent communication and interpersonal skills.
- Strong listening and problem-solving skills.
- Ability to remain calm and professional under pressure.
- Proficiency in computer applications and database management.
- Ability to work independently and as part of a team.
- Strong organizational skills.
- Empathy and patience.
Skills:
- Active listening
- Verbal communication
- Written communication
- Problem-solving
- Customer service
- Time management
- Computer literacy
- Data entry
- Emotional intelligence.
Job Types:
Full-time, Permanent
More information about this Call Counsellor Job
Please go through the below FAQs to get all answers related to the given Call Counsellor job
- What are the job requirements to apply for this Call Counsellor job position?
- Ans: A candidate must have a minimum of fresher as an Call Counsellor
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, B.Com, BA, BBA/BBM, BCA, BSc, 12th Pass (HSE), BSW
- What are the salary requirements for this job?
- Ans: The salary range is between 9000 and 13000 Monthly. The Salary will depend on the interview. This Call Counsellor is a Full Time in Kolkata, Howrah.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Call Counsellor is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Call Counsellor position?
- Ans: There are immediate 1 job openings for Call Counsellor in our Organisation.
Job Particulars
Role bpo telecaller
Who can apply Freshers
Hiring Process Walk - In, Face to Face Interview
Employment TypeFull Time
Job Id2677264
Job Category Diploma , BPO , BSc/BCA/BBM
Locality Address College Street , Howrah, Kestopur , Sealdah Area , Shyam Bazar
State West Bengal
Country India
About Company
Navin Classes
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