Caller
Job Description
Job description
Caller Required Telugu, Kannada & Oriya Speakers in Borivali Contact Centre on the payroll of DCB BANK
Designation Customer Care Associate
No. of Vacancies 10
Locations Borivali Contact Centre
Reporting to Team Leader
Job Summary
Handle Inbound Calls from customers
Query Handling pertaining to their bank account and loans, etc.
Cross Sell Banking Products based non Goalsheet.
Detailed Responsibilities
Handle Customer Query / Complaints of Banks Customers
Handle enquiries on new products / communications launched by bank.
Ensure end to end resolution and provide customer satisfaction on every call
Outcalling customers whenever required and follow up to take queries to closures
*Other duties may be assigned as business needs require:
Essential Desired
Qualification Graduate
Essential Desired
Desired skills and competencies Should be open to work in rotational shifts and rotational weekly offs. (Night shifts in case of male employees)
Open to work on Sundays and Bank holidays
Ability and desire to sell
Strong Communication
- UG : Graduation Not Required, Any Graduate in Any Specialization
- PG : Post Graduation Not Required, Any Postgraduate in Any Specialization
- Doctorate : Doctorate Not Required, Any Doctorate in Any Specialization
