CDSS Assosiate Jobs in Gurgaon - British Telecom

CDSS Associate
British Telecom
Any Graduate
0.6 to 3 Years
350000 - 400000 Per Year
CDSS Assosiate Jobs in Gurgaon - British Telecom
Last Date 12 Oct 2018

British Telecom - Job Details

Date of posting: 08 Oct 18

Purpose Of Role:

 Contract delivery shared service delivers critical business functions for British Telecom’s  (BT) large and complex tier 4 & 5 contracts. A CDSS associate is required to carry out the processes which includes delivery functions like service request management, order management, project management and commercial management. Achieving required quality parameters and on time deliveries - exceeding or meeting the SLA targets. Be able to work independently on producing deliverables in each of CDSS towers meeting the CDSS RFT and personal targets. Be able to participate in CDSS trainings and work under the floor operations management team in the defined operations framework. Be able to work and flexible in working in rotating shift environment to support global time zones and customers.

 Key Responsibilities:


  • Managing the end customer deliverable (and in most cases speaking to the end customer) i.e. processing tasks including low complexity projects & order management, PO creation, commercial management in an efficient and accurate fashion for CDSS customers.
  • Taking complete ownership to ensure services are delivered within agreed timeline and standard.
  • Working with internal and external supplier to meet the end customer requirement
  • Formulate customer proposal detailing margin with commercial and technical documentation
  • Collaborate with customer’s technical team to understand the requirements and capture the complete requirement
  • Delivering low complexity services to end customer within agreed timeline
  • Escalate queries to a team manager as appropriate, and ensure these hand-offs are completed in a timely fashion.
  • Ensure all requests are handled within required service standard and completed against the agreed SLA’s
  • Establish and maintain effective working relationships with colleagues and customers alike.
  • Maintain regular and consistent attendance, punctuality and appearance.
  • Pursue personal development of skills and knowledge necessary for the role, and take responsibility for own learning.
  • Analyze and interpret financial statistics and other data and produce relevant reports.
  • Adhere to stated policies and procedures relating to quality management.
  • Understand the basic telecommunication terminologies and familiar with telecom network
  • Think out of the box to deal with in-life process issues to meet customer SLA.
  • Proactive approach and good in escalation management

Business Impact:

CDSS associate is the core of the operations working on producing CDSS deliverables on a day to day basis. Primary interaction point for the BTGS contract and business management community. Primary responsible for carrying out CDSS functions in a timely and accurate manner. Delay or poor quality on CDSS associates activities will have a direct impact on BTGS cash flow, margins and CSAT. 





  • Minimum of 6 months to 3 Years  of experience in either a UK Telecom, banking and/or finance role or international BPO experience
  • Highly Numerate, good understanding of Microsoft Excel, excellent email writing skills
  • Excellent written and spoken English.
  • Minimum graduate level education.
  • Competence in Windows based tools (Outlook/Word/Excel/Access)
  • Exposure on delivery and order management
  • Good knowledge on telecommunication and under the basic terms
  • Able to work under pressure and manage his day to day deliverables with minimum governance


Job Location: Gurgaon

Salary:    3.5 to 4 Lakhs per annum


·         Being able to work in a team.

·         Being able to follow a standard operating model and governance.

·         Being able to take ownership if tasks assigned and complete them on time, escalate early to the Operations management.

·         Experience in working in a diverse and fast paced work environment. 

Job Summary

Job Type : Full Time
Job Role : Others
Job Category : Analyst / Analytics,Logistics / Transportation
Hiring Process : Face to Face Interview
Who can apply : Experienced (0.6 to 3 Years)

About British Telecom

BT Group plc is a British multinational telecommunications holding company with head offices in London, United Kingdom. It has operations in around 180 countries and is the largest provider of fixed-line, broadband and mobile services in the UK, and also provides subscription television and IT services.
This posting is done directly & exclusively on We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us

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British Telecom recruiting CDSS Associate Experienced(0.6 to 3 Years) candidates candidates nearby Gurgaon.British Telecom vacancies for CDSS Associate is recruited through Written-test, Face to Face Interview etc.
British Telecom Company recruits a lot of Experienced(0.6 to 3 Years) candidates candidates every year based on the skills . The candidates with Any Graduate are selected to full fill the vacancies in Others job field. The candidates nearby Gurgaon can apply for CDSS Associate position in British Telecom. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the British Telecom recruitment, candidates are mostly chosen for the department of Others . To learn more about the current jobs and other details, it is better to go through official site of British Telecom and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of British Telecom and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in British Telecom and near your city and get a secured career.