Center Operations Manager Jobs in Bangalore - Riddle Race
Job Description
If on one hand you like video games, playing chess, and solving puzzles/riddles, while on the other you like designing, building and/or fixing things, you have found the perfect job!
Role
Operations Manager -
- The Operations Manager leads the entire escape game center!
- We are looking for someone with experience in direct interaction with customers and with extreme patience, politeness and dedication to customer experience.
- As a operations manager cum game master, you are a storyteller, entertainer, advisor, actor and problem solver.
- You will work in our game rooms and interact directly with the players to deliver entertaining and memorable experiences.
- We are looking for charismatic, quick learners with strong attention to detail, but most importantly, applicants should have a knack for hospitality and customer service.
Work Requirement
- Weekdays: 10:00am – 8:30pm
- Weekends: 10:00am – 9:30pm
Qualifications
- Solid Verbal and Written communication skills
- Diligent and Detail oriented with ability to multitask
- Likes interacting with people, high energy, friendly and social
- Interest in logic related puzzles/games
- Comfortable utilizing computers to monitor game play, manage finances etc
- Presentable appearance
- Articulate with Great interpersonal skills
- Interest/aptitude to work on installing, modifying and testing game rooms a plus
- Experience controlling and supervising public groups, including school-age kids.
- Must have a good eye for design. Designing posters, social media ads, game room design, etc
- Experience working in a retail
Roles and Responsibilities
- Provide positive customer experience by greeting guests, explaining game play rules, answering questions, etc. Responsibility to ensure that guests have an end-to-end positive and fun experience
- Acquire a detailed knowledge of featured games and story lines
- Conduct consistent reviews of game rooms before and after use to ensure the placement of props and relevant mechanical features are activated prior to game play – Completing speedy room reset before starting next game
- Assist with designing, creating and implementing new game prototypes and installations
- Monitoring active game play and providing assistance to guests by providing thoughtful hints and clues
- Manage Phone bookings, Online bookings and walk in guests to avoid collision of bookings.
- Assist the Branch Leaders with any additional duties related to corporate event planning, customer follow-ups, set-up and clean-up for planned social/corporate events
- Helps to maintain the overall clean appearance in the branch location
- Social Media Management including trip advisor, Facebook, blog etc.
- Managing a team under them
SUPER BONUS: you love games and want to help building / fixing stuff and you have electronics or coding knowledge.
Please send us your resume and make sure you include why you want to work at the Escape Game as well as your favourite ice cream flavour. We just want to see if you were paying attention!
Job Particulars
About Company
Our Company is a new simple and fun live escape game, designed for small groups of 3-5 people. Customers get 60 minutes to climb a mountain of puzzles and mysteries in a tiny room. The goal is simple yet challenging: get out in time! During this engaging and challenging game, team members truly live and breathe in unison for an hour.