Chat Associate Jobs in Bangalore - Pankhuri

Pankhuri is India's first conversational commerce platform that helps -brides-to-be- discover and acquire their dream look just with a quick friendly chat. Our recommendations of bridal fashion along with our experienced stylist ensure that the bride feels nothing less than gorgeous on her wedding day. Our aim is not only to make it real with an impeccable outfit, make-up, and extraordinary photography but also to make bridal fashion affordable and accessible to brides across India.

Selected intern's day-to-day responsibilities include:

1. Respond promptly and professionally to incoming customer inquiries over chat
2. Assist clients by demonstrating the use of goods and programs and answering any questions politely they may have
3. Curate offering from different service providers, negotiate and provide brides with best options to ensure closures
4. Work on vendor management (onboarding, calling, follow up)
5. Negotiating and renegotiating by phone, an email with clients and vendors
6. Establish and maintain good rapport with customers by using positive language and anticipating their needs
7. Explain simply and clearly in response to customer's questions and check for customer's understanding and acceptance
8. Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits
9. Drive conversions by understanding customer problems, and help the company achieve sales targets

Skills & Requirements:

1. Must be proficient with MS Excel and MS PowerPoint
2. Strong command of written and verbal English
3. Must have excellent organizational and multitasking skills
4. Must have a friendly and welcoming manner with clients
5. Immediate joiners only (in office)
6. We are looking for candidates who have excellent communication and chatting skills

1